Support persons are important members of the care team. They are essential to creating a healing experience for our patients.
UPMC has lifted our patient support person guidelines developed for the COVID-19 pandemic. The number of support persons is no longer limited, and visitors under age 2 are permitted in areas where masking is not required. We also have returned to pre-pandemic visiting hours.
Some special circumstances may exist within ICUs, NICUs, OB settings, UPMC Hillman Cancer Center, and UPMC Western Behavioral Health locations. If you have questions about visitation guidelines, please contact the location before you visit.
At UPMC, your health and safety are our top priorities.
UPMC has used universal masking as an effective tool to prevent transmission of COVID-19 when the virus was prevalent in the community and the possibility of serious complications and consequences of infection were high.
As of Monday, May 1, 2023, masks are no longer required at most UPMC facilities and locations under the current universal masking guidelines. This decision is based on data showing sustained lower levels of COVID-19 activity and the availability of vaccines to provide protection against serious complications.
UPMC remains an environment welcoming of those choosing to mask, and masks will remain widely available. Note that masking will remain required in specific patient care areas.
In areas where masking is not required:
UPMC experts continually assess the level of risk due to SARS-CoV-2 and seasonal respiratory viruses as they evolve. We will update these guidelines accordingly.
Masking remains required for everyone (staff, patients, visitors, and support persons) in clinical areas where there are patients with conditions making them most vulnerable to infection. Those include:
In areas where patients with conditions making them most vulnerable to infection:
Masking may be required for patients, staff, and visitors when part of standard and transmission-based precautions (isolation precautions) and the COVID-19 PPE Plan, including for positive COVID-19 patients.
Check for signage and other designations throughout UPMC facilities and locations to ensure you are masked appropriately for precautions.
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Pittsburgh, PA 15213-2582
Submit a question or comment online about your visit to a UPMC facility.
Family and friends are very important to a patient's healing process.
Please talk with the patient's nurse to coordinate appropriate times to visit.
For visiting hours and other guidelines for each hospital, see the links to UPMC hospital-specific visitor information below.
On this page:
For hospital-specific visitor information, including directions and parking information, select the link to the UPMC hospital you'll be visiting:
Information about hotel accommodations in the Pittsburgh region, including East (Monroeville) and North (Cranberry), can be found at VisitPittsburgh.com.
Family House is a nonprofit licensed organization that provides a special "home away from home" affordable housing for patients and their families who must travel to Pittsburgh for treatment of serious or life-threatening illnesses.
By providing a friendly, home-like setting, Family House strives to make a difference in the quality of the families' lives while they're here.
Located in the Oakland and Shadyside sections of Pittsburgh, Family House has 130 guest rooms across four, freestanding houses:
Rooms start at $68/night and additional discounts may be available.
For housing information:
UPMC Altoona's hospitality houses are available to accommodate family members of patients.
We also have rate and service agreements for patient families with the Courtyard by Marriott Altoona at 2 Convention Center Drive, and Hampton Inn on 180 Charlotte Drive.
UPMC Hamot’s Information Desk staff will be happy to help you or your family with a hotel reservation. The Information Desk is located in the Main Lobby.
You may also call them at 814-877-7007, between 8 a.m. and 7:30 p.m. After 7:30 p.m., you may ask any staff member to put you in contact with a nursing supervisor.
To protect the well-being of our patients and employees, we ask that you take the following precautions:
Please read and follow all posted signs in the hospital regarding restrictions on the use of:
Do not use cell phones or any wireless devices within six feet of medical equipment in patient care areas.
Restrictions may also exist in hospital areas such as:
In conjunction with our mission of supporting healthy lifestyles, UPMC is committed to a healthy environment for patients, visitors, and staff.
Effective July 1, 2014, UPMC made significant changes to the Clean Air/Smoke and Tobacco-Free Campus policy.
This means — in addition to having a smoke-free campus — our employees, physicians, volunteers, contractors, students, and others acting for UPMC no longer are permitted to smoke or use tobacco products on UPMC property.