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Information for Visitors and Patients

Current Masking Guidelines as of Wednesday, Dec. 20

Effective Wednesday, Dec. 20, UPMC has adjusted our systemwide masking policies to address the increase of respiratory virus cases. To learn our current masking requirements at UPMC facilities, you can call 833-390-9489 at any time. People with symptoms of a respiratory illness are required to mask at all times to prevent spread.

As of Dec. 20, all people must wear a mask when entering or while inside all areas of UPMC.

This includes:

  • Hospitals.
  • Outpatient medical centers.
  • Senior living facilities.
  • Freestanding medical offices.
  • Other UPMC medical buildings where patient care is provided.

This applies to all people*, including patients, visitors, staff, and others. For your convenience, we have masks at UPMC facilities.

You do not need to wear a mask inside a nonmedical UPMC facility.

Along with masking, practice good hand hygiene and take preventive measures such as getting vaccinated.

*If you can’t wear a mask for medical reason(s), please talk with a staff member about reasonable accommodations.

*Children aged 2 years old and under should not wear a mask.

Visitors and support persons

If you have a fever, a respiratory illness, or a stomach illness, or if you do not feel well, please:

  • Think about delaying your visit.
  • Do not go inside a UPMC medical building.

Watch for Signs About Masking Inside UPMC Facilities

Look for signs throughout UPMC facilities to see when and where we do and don’t require masking.

We’ll review our guidelines when we notice a marked decrease in respiratory health cases. At that time, we may no longer require masking in most areas.

You may ask staff at any time to wear a mask when caring for you or a loved one. We also urge and support wearing a mask if it makes you feel more at ease.

Masking for Standard and Transmission-based Precautions and PPE Plan

Masking may be required for patients, staff, and visitors when part of standard and transmission-based precautions (isolation precautions) and the COVID-19 PPE Plan, including for positive COVID-19 patients.

Check for signage and other designations throughout UPMC facilities and locations to ensure you are masked appropriately for precautions.

Visiting Hours and Hospital Information

Family and friends are very important to a patient's healing process. 

Please talk with the patient's nurse to coordinate appropriate times to visit.

For hospital-specific visitor information, including visiting hours, directions, and other guidelines, please visit our hospital location page and select the UPMC hospital you will be visiting.

Patient Visitation and Support Persons Guidelines Across UPMC

Support persons are important members of the care team. They are essential to creating a healing experience for our patients.

UPMC has lifted our patient support person guidelines developed for the COVID-19 pandemic. The number of support persons is no longer limited, and visitors under age 2 are permitted in areas where masking is not required. We also have returned to pre-pandemic visiting hours.

Some special circumstances may exist within ICUs, NICUs, OB settings, UPMC Hillman Cancer Center, and UPMC Western Behavioral Health locations. If you have questions about visitation guidelines, please contact the location before you visit.

Contact Us

200 Lothrop St.
Pittsburgh, PA 15213-2582

Submit a question or comment online about your visit to a UPMC facility.

To Prevent Infection

To protect the well-being of our patients and employees, we ask that you take the following precautions:

  • People who are coughing, sneezing, or ill must not visit. If you need to cough or sneeze while visiting, please cover your mouth and nose with your arm.
  • All visitors should wash their hands upon entering and leaving patient rooms.
  • When isolation is called for, visitors must take all isolation precautions as the doctor or nurse directs.
  • Please do not use patient restrooms unless the patient is in a private room and gives consent.

Cell Phone and Mobile Device Usage Policy

Please read and follow all posted signs in the hospital regarding restrictions on the use of:

  • Cell phones
  • Wireless computers
  • Other wireless devices that transmit radio signals

Do not use cell phones or any wireless devices within six feet of medical equipment in patient care areas.

Restrictions may also exist in hospital areas such as:

  • Operating rooms
  • Transplant intensive care rooms
  • Radiology imaging rooms

Clean Air/Smoke and Tobacco-Free Campus

In conjunction with our mission of supporting healthy lifestyles, UPMC is committed to a healthy environment for patients, visitors, and staff.

UPMC is a smoke-free campus. Our employees, physicians, volunteers, contractors, students, and others acting for UPMC are not permitted to smoke or use tobacco products on UPMC property.

Links to Hotels and Accommodations

Pittsburgh region

Information about hotel accommodations in the Pittsburgh region, including East (Monroeville) and North (Cranberry), can be found at

Family House

Family House is a nonprofit licensed organization that provides a special "home away from home" affordable housing for patients and their families who must travel to Pittsburgh for treatment of serious or life-threatening illnesses.

By providing a friendly, home-like setting, Family House strives to make a difference in the quality of the families' lives while they're here.

Located in the Oakland and Shadyside sections of Pittsburgh, Family House has 130 guest rooms across four, freestanding houses:

  • Family House Shadyside
  • Family House Neville
  • Family House University Place

Rooms start at $68/night and additional discounts may be available.

For housing information:

UPMC Altoona

UPMC Altoona's hospitality houses are available to accommodate family members of patients.

We also have rate and service agreements for patient families with the Courtyard by Marriott Altoona at 2 Convention Center Drive, and Hampton Inn on 180 Charlotte Drive.

Visit UPMC Altoona to learn more.

UPMC Hamot

UPMC Hamot’s Information Desk staff will be happy to help you or your family with a hotel reservation. The Information Desk is located in the Main Lobby.

You may also call them at 814-877-7007, between 8 a.m. and 7:30 p.m. After 7:30 p.m., you may ask any staff member to put you in contact with a nursing supervisor.

Visit UPMC Hamot to learn more.

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