Effective Wednesday, Dec. 20, UPMC has adjusted our systemwide masking policies to address the increase of respiratory virus cases. To learn our current masking requirements at UPMC facilities, you can call 833-390-9489 at any time. People with symptoms of a respiratory illness are required to mask at all times to prevent spread.
As of Dec. 20, all people must wear a mask when entering or while inside all areas of UPMC.
This applies to all people*, including patients, visitors, staff, and others. For your convenience, we have masks at UPMC facilities.
You do not need to wear a mask inside a nonmedical UPMC facility.
Along with masking, practice good hand hygiene and take preventive measures such as getting vaccinated.
*If you can’t wear a mask for medical reason(s), please talk with a staff member about reasonable accommodations.
*Children aged 2 years old and under should not wear a mask.
If you have a fever, a respiratory illness, or a stomach illness, or if you do not feel well, please:
Look for signs throughout UPMC facilities to see when and where we do and don’t require masking.
We’ll review our guidelines when we notice a marked decrease in respiratory health cases. At that time, we may no longer require masking in most areas.
You may ask staff at any time to wear a mask when caring for you or a loved one. We also urge and support wearing a mask if it makes you feel more at ease.
Masking may be required for patients, staff, and visitors when part of standard and transmission-based precautions (isolation precautions) and the COVID-19 PPE Plan, including for positive COVID-19 patients.
Check for signage and other designations throughout UPMC facilities and locations to ensure you are masked appropriately for precautions.
Family and friends are very important to a patient's healing process.
Please talk with the patient's nurse to coordinate appropriate times to visit.
For hospital-specific visitor information, including visiting hours, directions, and other guidelines, please visit our hospital location page and select the UPMC hospital you will be visiting.
Support persons are important members of the care team. They are essential to creating a healing experience for our patients.
UPMC has lifted our patient support person guidelines developed for the COVID-19 pandemic. The number of support persons is no longer limited, and visitors under age 2 are permitted in areas where masking is not required. We also have returned to pre-pandemic visiting hours.
Some special circumstances may exist within ICUs, NICUs, OB settings, UPMC Hillman Cancer Center, and UPMC Western Behavioral Health locations. If you have questions about visitation guidelines, please contact the location before you visit.
200 Lothrop St.
Pittsburgh, PA 15213-2582
Submit a question or comment online about your visit to a UPMC facility.
To protect the well-being of our patients and employees, we ask that you take the following precautions:
Please read and follow all posted signs in the hospital regarding restrictions on the use of:
Do not use cell phones or any wireless devices within six feet of medical equipment in patient care areas.
Restrictions may also exist in hospital areas such as:
In conjunction with our mission of supporting healthy lifestyles, UPMC is committed to a healthy environment for patients, visitors, and staff.
UPMC is a smoke-free campus. Our employees, physicians, volunteers, contractors, students, and others acting for UPMC are not permitted to smoke or use tobacco products on UPMC property.
Information about hotel accommodations in the Pittsburgh region, including East (Monroeville) and North (Cranberry), can be found at VisitPittsburgh.com.
Family House is a nonprofit licensed organization that provides a special "home away from home" affordable housing for patients and their families who must travel to Pittsburgh for treatment of serious or life-threatening illnesses.
By providing a friendly, home-like setting, Family House strives to make a difference in the quality of the families' lives while they're here.
Located in the Oakland and Shadyside sections of Pittsburgh, Family House has 130 guest rooms across four, freestanding houses:
Rooms start at $68/night and additional discounts may be available.
For housing information:
UPMC Altoona's hospitality houses are available to accommodate family members of patients.
We also have rate and service agreements for patient families with the Courtyard by Marriott Altoona at 2 Convention Center Drive, and Hampton Inn on 180 Charlotte Drive.
UPMC Hamot’s Information Desk staff will be happy to help you or your family with a hotel reservation. The Information Desk is located in the Main Lobby.
You may also call them at 814-877-7007, between 8 a.m. and 7:30 p.m. After 7:30 p.m., you may ask any staff member to put you in contact with a nursing supervisor.