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Information for Visitors to a UPMC Hospital

Important COVID-19 Update

For the safety of patients and staff, UPMC is restricting visitors and volunteers at all hospitals and facilities. Learn about the most recent changes before visiting any UPMC care setting.

Visitor and Volunteer Restrictions

Contact Us

200 Lothrop St.
Pittsburgh, PA 15213-2582

Submit a question or comment online about your visit to a UPMC facility.

Systemwide Guidelines and Resources for Visitors

On this page:

Visiting Hours

Family and friends are very important to a patient's healing process. 

Please talk with the patient's nurse to coordinate appropriate times to visit.

For visiting hours and other guidelines for each hospital, see the links to UPMC hospital-specific visitor information below.

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Hospital-Specific Visitor Information

For hospital-specific visitor information, including directions and parking information, select the link to the UPMC hospital you'll be visiting:

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Links to Hotels and Accommodations

Pittsburgh region

Information about hotel accommodations in the Pittsburgh region, including East (Monroeville) and North (Cranberry), can be found at

Family House

Family House is a nonprofit licensed organization that provides a special "home away from home" affordable housing for patients and their families who must travel to Pittsburgh for treatment of serious or life-threatening illnesses.

By providing a friendly, home-like setting, Family House strives to make a difference in the quality of the families' lives while they're here.

Located in the Oakland and Shadyside sections of Pittsburgh, Family House has 130 guest rooms across four, freestanding houses:

  • Family House Shadyside
  • Family House Neville
  • Family House University Place

Rooms start at $68/night and additional discounts may be available.

For housing information:

UPMC Altoona

UPMC Altoona's hospitality houses are available to accommodate family members of patients.

We also have rate and service agreements for patient families with the Courtyard by Marriott Altoona at 2 Convention Center Drive, and Hampton Inn on 180 Charlotte Drive.

Visit UPMC Altoona to learn more.

UPMC Hamot

UPMC Hamot’s Information Desk staff will be happy to help you or your family with a hotel reservation. The Information Desk is located in the Main Lobby.

You may also call them at 814-877-7007, between 8 a.m. and 7:30 p.m. After 7:30 p.m., you may ask any staff member to put you in contact with a nursing supervisor.

Visit UPMC Hamot to learn more.

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To Prevent Infection

To protect the well-being of our patients and employees, we ask that you take the following precautions:

  • People who are coughing, sneezing, or ill must not visit. If you need to cough or sneeze while visiting, please cover your mouth and nose with your arm.
  • All visitors should wash their hands upon entering and leaving patient rooms.
  • When isolation is called for, visitors must take all isolation precautions as the doctor or nurse directs.
  • Please do not use patient restrooms unless the patient is in a private room and gives consent.

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Cell Phone and Mobile Device Usage Policy

Please read and follow all posted signs in the hospital regarding restrictions on the use of:

  • Cell phones
  • Wireless computers
  • Other wireless devices that transmit radio signals

Do not use cell phones or any wireless devices within six feet of medical equipment in patient care areas.

Restrictions may also exist in hospital areas such as:

  • Operating rooms
  • Transplant intensive care rooms
  • Radiology imaging rooms

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Clean Air/Smoke and Tobacco-Free Campus

In conjunction with our mission of supporting healthy lifestyles, UPMC is committed to a healthy environment for patients, visitors, and staff.

Effective July 1, 2014, UPMC made significant changes to the Clean Air/Smoke and Tobacco-Free Campus policy.

This means — in addition to having a smoke-free campus — our employees, physicians, volunteers, contractors, students, and others acting for UPMC no longer are permitted to smoke or use tobacco products on UPMC property.

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