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E-Visits

An E-Visit is an online visit with a primary care provider that can be used as an alternative to a traditional office visit for certain non-emergency conditions. This is a fast, affordable, and secure way to receive an online diagnosis and treatment plan for common medical conditions.

Try An E-Visit Today

E-Visits are available through the MyPinnacleHealth patient portal for any adult who currently has an established relationship with a UPMC Pinnacle physician or advanced practice provider.*

Conditions We Can Treat with E-Visits

  • Sinus, cold and cough – sinus inflammation may hinder the ability for mucus to drain. While antibiotics may not always be necessary for treatment, they are available
  • Urinary Issues – from incontinence to urinary tract infections, our providers can help diagnose and treat a range of common urinary problems.
  • Vaginal Issues – learn more about what’s causing vaginal discharge, itching, burning or odors, and how these can be treated.
  • Back pain – back pain is first treated by a primary care provider. If pain continues, you will be referred to a specialist.
  • Diarrhea – our providers can help you determine if medication is needed. If not, we may recommend diet and lifestyle changes to help.
  • Red eye – pinkeye doesn’t always need to be treated by a physician. However, it can be helpful for a provider to evaluate if red and swollen eyes are a result of pinkeye, a stye, or allergic reaction.

If you need treatment for a condition other than these, you can make an appointment with your primary care provider or visit a UPMC Pinnacle Urgent or Express Care.

*Not all providers will offer E-Visits however, all UPMC Pinnacle primary care patients will have the option to do an E-Visit with another UPMC Pinnacle provider who does.

Cost of E-Visits

E-Visits cost $38. You may pay with a credit or debit card, or with a health savings account.

Request An E-Visit Today!

  • Login into your patient portal account at mypinnaclehealth.org OR download the MyChart®* mobile app and select UPMC Pinnacle to login to your patient portal directly from your smart phone or watch.
  • Navigate to Schedule an Appointment and click on E-Visit.
  • Accept the E-Visit terms and conditions.
  • Submit your E-Visit.
  • You will receive a response back within 24 hours with treatment options.

E-Visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.

Additional Resources

*MyChart® licensed from Epic Systems Corporation © 1999 - 2018