Skip to Content
800-533-8762
  • Careers
  • Newsroom
  • Health Care Professionals
  • About Us
  • Contact Us
UPMC
  • Find a Doctor
  • Services
    • Frequently Searched Services
    • Frequently Searched Services
      Allergy & Immunology Behavioral & Mental Health Cancer Ear, Nose & Throat Endocrinology Gastroenterology Heart & Vascular Imaging Neurosciences Orthopaedics
      Physical Rehabilitation Plastic & Reconstructive Surgery Primary Care Senior Services Sports Medicine Telemedicine Transplant Surgery Walk-In Care Weight Management Women’s Health
      See all Services
    • Services by Region
    • Find a UPMC health care facility close to you quickly by browsing by region.
      UPMC in Western Pa. Western Pa. and New York
      UPMC in Central Pa. Central Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Services
  • Locations
    • Locations by Type
    • Locations by Type
      UPMC hospitals
      Hospitals
      Physical Therapy
      Physical Therapy
      Urgent care
      Walk-In Care
      UPMC Outpatient Centers
      Outpatient Centers
      UPMC Imaging Services
      Imaging
      Community Health Centers
      Community Health Centers
      See All Locations
    • Locations by Region
    • Locations by Region
      UPMC in Southwest Pa. Southwest Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Northwest Pa and Ny. Northwest Pa. & Western N.Y.
      UPMC in West Central Pa. West Central Pa.
      UPMC in Central Pa. Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Locations
  • Patients & Visitors
    • Patient & Visitor Resources
    • Patient & Visitor Resources
      Patients and Visitors Resources Pay a Bill Classes & Events Medical Records Health Library Patient Information
      Patient Portals Privacy Information Shared Decision Making Traveling Patients Visitor Information
      Man uses mobile phone
      Pay a Bill
      Nurse reviews medical chart
      Request Medical Records
  • Patient Portals
  • Find Covid-19 updates
  • Schedule an appointment
  • Request medical records
  • Pay a bill
  • Learn about financial assistance
  • Find classes & events
  • Send a patient an eCard
  • Make a donation
  • Volunteer
  • Read HealthBeat blog
  • Explore UPMC Careers
Skip to Content
UPMC
  • Patient Portals
  • For Patients & Visitors
    • Find a Doctor
    • Locations
    • Patient & Visitor Resources
    • Pay a Bill
    • Services
    • More
      • Medical Records
      • Financial Assistance
      • Classes & Events
      • HealthBeat Blog
      • Health Library
  • About UPMC
    • Why UPMC
    • Facts & Stats
    • Supply Chain Management
    • Community Commitment
    • More
      • Financials
      • Support UPMC
      • UPMC Apps
      • UPMC Enterprises
      • UPMC International
  • For Health Care Professionals
    • Physician Information
    • Resources
    • Education & Training
    • Departments
    • Credentialing
  • Careers
  • Contact Us
  • Newsroom
  • UPMC >
  • Media Relations >
  • News Releases >
  • 091624 nurse liaison program
Media Relations
News Releases
Central Pa. News
North Central Pa. News
Contact Us
Experts
Community-Focused News
Media Kits
Media RSS
Media Relations
News Releases
Central Pa. News
North Central Pa. News
Contact Us
Experts
Community-Focused News
Media Kits
Media RSS

Chat Keywords List

  • cancel or exit: Stops your conversation
  • start over: Restarts your current scenario
  • help: Shows what this bot can do
  • terms: Shows terms of use and privacy statement
  • feedback: Give us feedback
Continue
Chat with UPMC
RESTART
MENU
CLOSE

UPMC and VA Healthcare–VISN 4 Announce Pennsylvania Statewide Rollout of Community Nurse Liaison Program to Assist Veterans

For Journalists

Tyler Wagner
Director
570-321-2858
WagnerT4@upmc.edu

Shelley Nulph
Public and Community Relations Manager, VA Pittsburgh
412-337-5178
shelley.nulph@va.gov

Want to Make an Appointment or Need Patient Information?
Contact UPMC at

1-800-533-8762.

Go to Find a Doctor to search for a UPMC doctor.

2023 UPMC Logo

9/16/2024

VA MOU signing28PITTSBURGH — On Friday, Sept. 13, UPMC and VA Healthcare–VISN 4 announced a Pennsylvania statewide rollout of the VA–UPMC Community Nurse Liaison Program, extending services to veterans by offering care coordination, better hospital admission and discharge planning and improved inpatient experiences. Community nurse liaisons help improve care provision and ensure that post-emergency follow-up care is directed in a way that best meets veterans' needs.

Joel Yuhas, executive vice president, UPMC, and president, UPMC Health Services Division, along with Timothy W. Liezert, network director, VA Healthcare–VISN 4, have signed a memorandum of understanding (MOU) implementing the Community Nurse Liaison program at eight UPMC hospitals. The Program enhances and expands VISN 4’s collaboration with UPMC, providing a seamless transition of care for veterans after an inpatient stay by coordinating discharges, identifying veterans who are not in the VA system and enrolling new veterans into VA health care. 

“This expanded program is built off the success of the VA-UPMC Community Nurse Liaison Program in Central Pennsylvania established in 2022,” said Timothy W. Liezert, network director, VA Healthcare–VISN 4. “The results of that smaller program showed great potential for growth and the collaboration could be easily scaled up to serve more veterans. This statewide rollout is an exciting expansion that will benefit countless veterans and help them more easily navigate the health care system to ensure they get the right care and utilize their VA benefits fully. This announcement is just the beginning, and I look forward to the additional partnerships that may develop as other health systems learn about our program and want to participate.”

The Community Nurse Liaison Program model consists of embedding VA registered nurses into eight UPMC hospitals -- UPMC Presbyterian, UPMC Montefiore, and UPMC Passavant in Pittsburgh, UPMC Hamot in Erie, UPMC Harrisburg, UPMC Community Osteopathic in Harrisburg, UPMC West Shore in Mechanicsburg and UPMC Altoona -- to streamline the care of veterans from admission to discharge. Coordinating continued care, including physical therapy, prescriptions, and follow-up appointments by working hand in hand with the community case managers, is also part of the community nurse liaison’s role. Through the program, the UPMC hospitals will work closely with their local VA Medical Centers -- Pittsburgh VA Medical Center, Butler VA Medical Center, Erie VA Medical Center, Altoona VA Medical Center and Lebanon VA Medical Center.

“UPMC is a national leader in serving and supporting the military community, and this program is another great opportunity to ensure we’re providing the best experience and care possible to veterans when they need us,” said Joel Yuhas, executive vice president, UPMC, and president, UPMC Health Services Division. “At UPMC, we strive to deliver ‘Life Changing Medicine.’ This program helps us do that while honoring the ‘Life Changing Service’ to those who have served our country. This program is a promise that veterans will experience a new level of concierge-style care which is a standard our veterans justly deserve. We hope others will take notice and join the VA to expand this program even further.” VA UPMC Thumbnail

The new MOU builds upon the already successful Community Nurse Liaison Program between UPMC and VISN 4 that was initiated in August 2022 with UPMC Harrisburg, UPMC West Shore and UPMC Community Osteopathic – a program that was one of the first of its kind. Over the past two years, positive outcomes of the program include the ability to identify veterans who present to a non-VA hospital on the same day/next business day, increased number of inpatient transfers to VA inpatient units, repatriation into VA post-discharge, decreased length of stay, improved trust in VA (both veterans and community providers), improved collaboration with patient aligned care teams, social work, and U.S. Department of Housing and Urban Development-Veterans Affairs Supportive Housing, coordination and integrated case management and an increase in VA enrollment.


PHOTO DETAILS (click image for high-res version)

CAPTION: Pictured from left: Tim Liezert, network director, VA Healthcare-VISN 4; Joe Benacci, director, Erie County Veterans Services; Joel Yuhas, president, UPMC Health Services Division, and executive vice president, UPMC; Marc Migala, director, Veteran Care Services, UPMC; and Erik Orient, director, Military Affairs and Student Initiatives, UPMC Social Impact.

CREDIT: UPMC

UPMC
200 Lothrop Street Pittsburgh, PA 15213

412-647-8762 800-533-8762

Patients And Visitors
  • Find a Doctor
  • Locations
  • Pay a Bill
  • Patient & Visitor Resources
  • Disabilities Resource Center
  • Services
  • Medical Records
  • No Surprises Act
  • Price Transparency
  • Financial Assistance
  • Classes & Events
  • Health Library
Health Care Professionals
  • Physician Information
  • Resources
  • Education & Training
  • Departments
  • Credentialing
Newsroom
  • Newsroom Home
  • Inside Life Changing Medicine Blog
  • News Releases
About
  • Why UPMC
  • Facts & Stats
  • Supply Chain Management
  • Community Commitment
  • Financials
  • Supporting UPMC
  • HealthBeat Blog
  • UPMC Apps
  • UPMC Enterprises
  • UPMC Health Plan
  • UPMC International
  • Nondiscrimination Policy
Life changing is...
Follow UPMC
  • Contact Us
  • Website/Email Terms of Use
  • Medical Advice Disclaimer
  • Privacy Information
  • Active Privacy Alerts
  • Sitemap
© 2025 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit healthwise.org
Find Care
Providers
Video Visit
Portal Login