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Patient Education, Communication, and Engagement

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The best patient experience is a seamless, compassionate journey at every point in your care. At UPMC, we believe the key to that experience is clear and consistent education and communication. We provide you and your family with a variety of informative tools before, during, and after you visit a UPMC location or provider — and actively seek your questions, comments, and recommendations.

Patient Education

Patients and their family members are an important part of the health care team and have an important role in patient education. We encourage you to ask for information to prepare for and manage your health needs. This education can include topics such as understanding your medical condition, the purpose of the medicines you are taking and the side effects they may have, and how to perform physical tasks such as changing a dressing after surgery.

Our mission is to improve health outcomes through patient education and self-management strategies for patients and consumers. UPMC has undertaken this quality initiative to ensure we have consistent education available in all of our electronic health record systems, on our website, and all other points of care throughout UPMC.

Patient Information

We work with your doctors and staff to create the information you need to navigate your care and be involved in decision-making.

We develop brochures, posters, handbooks, and other material to provide basic information, such as phone numbers, locations, hours of operation, directions, and parking information. We also help explain procedures, patient rights and responsibilities, and what to expect during your visit.

We offer detailed information on and via UPMC social media platforms to help you learn more about your care options. Another important source of information can be found on hospital digital message boards and in your hospital room.

Patient Feedback

Your feedback is essential to our success in developing effective communications. This feedback is gathered through patient focus groups, in-person interviews, phone interviews, and other ways. It is so important to us to include the voice of the patient and family member in everything we do.