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UPMC Visitation Restrictions
UPMC Visitation Restrictions

UPMC Visitation Restrictions

Updated October 3, 2022

For the safety of our patients and staff and to lower their likelihood of exposure to any illness, including COVID-19, UPMC is temporarily limiting access to our facilities to only patients, identified and approved support persons, staff, and essential vendors.

Our visitation policies are based on information and guidelines from national, state, and local health care officials.

As of Oct. 3, 2022, UPMC will continue to limit patient support persons in our facilities, per our Patient Support Person Guidelines that vary by facility and service type. We will no longer require the added step of documentation.

UPMC removed the visitor age requirement, which previously limited visitors to age 18 and older. Now, children who have the ability to wear a mask are permitted to visit with inpatients and accompany loved ones during outpatient visits. This will support in improving our patients’ overall experience.

Important note related to changes in the visitation policy: Please see below for stipulations at UPMC Emergency Departments, UPMC Chautauqua, and UPMC Hillman Cancer Center locations.

This page will be updated frequently to reflect the latest updates to visitation guidelines at all UPMC locations. Detailed information for each location can be found in the expandable sections below.

We continue to require people who come to any UPMC facility to wear a facemask that covers their nose and mouth and to practice other prevention efforts like physical distancing, even if they are fully vaccinated.

If you are unable to wear a mask for medical reason(s), please talk with a staff member for reasonable accommodations.

Preparing to Visit UPMC

We are committed to keeping our facilities, staff, patients, and all other visitors as safe as possible. UPMC asks all visitors, regardless of vaccination status, to help keep our vulnerable patients and support persons safe by wearing a mask and maintaining hand hygiene.

We encourage you to use FaceTime, Skype, Zoom, and phone calls to virtually visit with loved ones while they are in the hospital. If you need help with this, please let a staff member know.

All Support Persons in All Care Settings

Support persons are identified by the patient and can be a spouse, partner, family member, or trusted friend. Patients who have someone who can help them manage and communicate about their care often have less anxiety, understand their care better, recover faster, and are better prepared to return home. They are an important part of the care team.

  • Everyone must wear a well-fitting, two-ply facemask upon entry and at all times, even if they are fully vaccinated.
    • If you do not have a facemask, we will provide you with one. We strongly encourage support persons to wear their own masks. That way, we can preserve our supplies for staff and clinical workers.
    • A gaiter or face shield are not acceptable alternatives to a facemask.
    • Masks should be worn when not actively eating or drinking and should be worn properly, covering the mouth and nose.
    • When staff or support persons are inside inpatient or exam rooms, patients and support persons must be masked.
  • Children who have the ability to wear a mask are permitted to visit with inpatients and accompany loved ones during outpatient visits. There are two stipulations to this recommendation:
    • UPMC Chautauqua support persons need to be over the age of 12 years to visit with a patient in accordance with the Official Compilation of Codes, Rules and Regulations of the State of New York.
    • UPMC Hillman Cancer Centers will maintain the 18+ age requirement for patient support persons’ safety.
  • Anyone accompanying a patient must have the ability to wear a mask. Due to safety concerns, children who are under 2 years of age and cannot wear a mask should not enter hospitals. Special accommodations may be requested with department or hospital leadership.
  • Entrance screening, including temperature checks and employee self-screenings, are not required to enter UPMC hospitals, except for UPMC Chautauqua and UPMC Long-Term Care facilities. Screening specifics vary depending on the location and type of service. For more information, see the expandable sections below.
  • If you are not a patient, please do not enter UPMC facilities if you have symptoms of COVID-19 (head cold, throat infection, pneumonia, any flu-like illness, or fever) or have been exposed to someone with suspected or confirmed COVID-19. We trust you to help us keep our patients safe.
    • If you have an appointment at a UPMC outpatient facility, call your provider before your visit if you have COVID-19 symptoms or have been exposed to someone with COVID-19.