Effective July 6, 2021
For the safety of our patients and staff, and to lower their likelihood of exposure to any illness including COVID-19, UPMC is temporarily limiting access to our facilities to only patients, identified and approved support persons, staff, and essential vendors.
Our visitation policies are based on information and guidelines from national, state, and local health care officials.
This page will be updated frequently to reflect the latest updates to visitation guidelines at all UPMC locations. Detailed, in-depth information for each location can be found in the expandable sections below.
As of July 6, 2021, we are updating some of our guidelines for support persons. See below for guidelines on support persons. For location-specific support guidelines, see the expandable sections.
In addition to restricting visitors, we are following other COVID-19 prevention protocols, including facemasks, social distancing, and frequent facility sanitizing.
Whether fully vaccinated or not yet vaccinated, UPMC encourages all visitors to help keep vulnerable community members safe by following all proven infection prevention practices inside our health care facilities. We are committed to keeping our facilities, staff, patients, and all other visitors as safe as possible.
We encourage you to use FaceTime, Skype, Zoom, and phone calls to virtually visit with loved ones while they are in the hospital. If you need help with this, please let a staff member know.
Support persons are an important element of the care team. They help our patients manage and communicate about their care.
Inpatient and outpatient visitation is currently restricted, outlined below. All UPMC hospitals and facilities will follow these guidelines, except when local or state regulations differ. Because of this, UPMC Chautauqua’s visitation polices are listed separately below. UPMC Western Maryland follows UPMC visitation guidelines, unless otherwise stated.
Non-COVID-19 inpatients and outpatients:
Inpatients being tested for or diagnosed with COVID-19:
Obstetrics, pediatric inpatients, labor and delivery (L&D), and NICU inpatients:
Transitional care unit (TCU) patients:
Behavioral health services (UPMC Western Psychiatric Hospital and all inpatient behavioral health settings):
UPMC Chautauqua allows two patient support persons from 11 a.m. to 7 p.m. each day for patients not admitted with suspected or confirmed COVID-19.
Same Day Procedural and Surgical Patients
One patient support person may accompany the patient into the facility and may remain with the patient until the initial intake process is complete.
Pediatrics, Labor & Delivery (L&D), NICU, and patients with intellectual, developmental, or cognitive disability guidelines:
UPMC Western Maryland visitation policies are based on information from national, state, and local health care officials. UPMC Western Maryland will follow UPMC visitation guidelines, unless otherwise stated below.
View the State of Maryland’s Notice. Exceptions to this order may be made with the approval of hospital leadership for compassionate care, end-of-life situations, and for patients with disabilities ― as defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment.
Support Person Exceptions (UPMC Western Maryland only):
At each UPMC Senior Communities location, we are gradually resuming some on-site visiting hours and communal activities. Visit our individual Senior Communities residence websites for location-specific details. We are continuing to evaluate the COVID-19 situation in our community and will share long-term care visitation updates as they become available.
Visitors are welcome. But visitation could change or become limited based on:
If visitation becomes restricted, the facility administrator or manager must pre-approve visitation.
Visitors will be permitted only in special situations, approved by the facility administrator or designated manager. Special situations may include end-of-life visitation and when a visitor is essential for the resident’s emotional well-being and care.
UPMC Senior Communities and hospital-based skilled nursing Transitional Care Units (TCUs) will maintain facility entrance screening and temperature measurement, in line with long-term care regulations.
We recognize the importance of visitation for the well being of our patients and residents and their loved ones. We encourage virtual visitation by phone and video calls and “window visits,” where available. Our staff will help to coordinate these visits between our residents and their loved ones.
Effective February 1, 2021
In addition to visitor restrictions, UPMC is temporarily restricting volunteer activities in hospitals and facilities. We are looking to ensure the safety of our volunteers and to protect against the spread of illness, including COVID-19.
We are continuing to safely reintroduce essential, approved volunteers in our hospitals. They will support areas that provide facility safety and positive experiences for patients and staff. Volunteers will not have contact with COVID-19 patients or patients who are suspected of having COVID-19.
Permitted volunteer activities include:
We will continue to evaluate and update our volunteer protocols as needed.
Providers deemed essential to a patient’s care and well-being, and vendors necessary for patient care and/or hospital operations, may enter facilities in some circumstances.
The following guidelines will apply:
Clergy and Pastoral Care
Hospice and Home Care Providers
Vendors / Dock Deliveries