Updated: June 30, 2020
For the safety of our patients and staff, and to lower their likelihood of exposure to any illness including COVID-19, UPMC is temporarily restricting visitors.
While our current visitation guidelines do not apply to facility access of essential health providers and vendors necessary to be on-site for direct patient care or hospital operations, we are recommending they be limited as much as possible, if non-essential.
As of June 23, 2020, UPMC Chautauqua is permitting one patient support person on a limited basis for patients not admitted with suspected or confirmed COVID-19.
Visitation will take place from 3-7 p.m. each day. Patient support persons must be 18 or older, except in rare circumstances approved by hospital leadership. See below for full UPMC Chautauqua visitation guidelines.
As of June 11, 2020, we are beginning to reintroduce essential, approved volunteers into our hospitals to support functions that influence facility safety and positive employee and patient experiences.
To protect the safety of our volunteers, patients, and staff, approved volunteers must not be at high risk for COVID-19. They must wear a facemask inside our facilities and follow handwashing, sanitizing, and social distancing protocols. Full guidelines for volunteers can be found below.
As of the week of June 1, 2020, all UPMC in-hospital and freestanding outpatient settings are permitting one designated support person for adult patients and two support persons for pediatric patients.
Support persons are not considered visitors; they are seen as essential to the patient’s care. Patients must identify their support person, who will assist them during their care.
The full guidelines for outpatient support persons can be found below.
As of the week of May 25, 2020, all UPMC Hillman Cancer Center locations are permitting one designated support person to accompany patients during provider visits.
Patients must identify their support person, who will assist them with their care. They will attend exam appointments and educational sessions with the patient. Support persons are not considered visitors; they are seen as essential to the patient’s care.
The full guidelines for support persons of UPMC Hillman Cancer Center patients can be found below.
As of the week of May 18, 2020, we permit one patient support person for hospitalized patients who are persons under investigation (PUIs) for COVID-19 and for patients who have tested positive for COVID-19.
Support persons are not considered visitors; they are seen as essential to the patient’s care. Patients or the next of kin must identify their support person, who will help them manage and communicate about their care. Visits by support persons for PUIs and COVID-19 inpatients must be scheduled and coordinated with hospital leadership.
The full guidelines for support persons for PUIs and COVID-19 inpatients are outlined below.
As of May 13, 2020, hospital inpatients who do not test positive for COVID-19 and Emergency Department patients are permitted one dedicated on-site patient support person. Patients must identify their support person, who will help them manage and communicate about their care.
The safety of our patients, staff, and others remains our top priority. All patient support persons must undergo screening of symptoms to enter our facilities. They must wear a facemask and a facility-designated support person wristband, sticker, or tag while inside.
All visitors, patients, and staff are screened upon entry to UPMC hospitals, senior communities, and cancer centers with a series of COVID-19 screening questions and a thermal body temperature. Patients and support persons are screened via appointment phone call, at the registration desk, or at vehicle check-in for UPMC doctor’s offices.
Non-cancer patients, special-approved visitors, and support people are encouraged to wear their own cloth or surgical facemask upon entry and throughout our facilities. All others, including people who do not have their own facemask, should wear a UPMC-provided mask. Staff, patients, visitors, long-term care residents, and non-UPMC providers and vendors must wear masks in all clinical and high-traffic areas.
We encourage you to use FaceTime, Skype, Zoom, and phone calls to virtually visit with loved ones while they are in the hospital. If you need help with this, please let a staff member know.
Inpatient and outpatient visitation is currently restricted, outlined below. All hospitals and facilities, except UPMC Chautauqua, will follow these guidelines.
We trust you to help us keep our patients safe. Any non-patient who has shortness of breath, fever, cough, or has been in contact with someone who has COVID-19 or is being tested for it should not enter UPMC facilities.
Inpatients being tested for or diagnosed with COVID-19:
Non-COVID-19 inpatients and outpatients:
As of June 23, 2020, UPMC Chautauqua will allow hospital one patient support person from 3 to 7 p.m. each day for patients not admitted with suspected or confirmed COVID-19.
Same Day Procedural and Surgical Patients
One patient support person may accompany the patient into the facility and may remain with the patient until the initial intake process is complete.
Pediatrics, Labor & Delivery (L&D), NICU, and patients with intellectual, developmental, or cognitive disability guidelines:
UPMC is temporarily restricting visitation at all UPMC Senior Communities long-term care facilities, including skilled nursing, personal care, and assisted and independent living settings, and hospital transitional care units (TCUs). Visitors will be permitted only in special situations, approved by the facility administrator or designated manager. Special situations may include end-of-life visitation and when a visitor is essential for the resident’s emotional well-being and care.
In addition to visitor restrictions, UPMC is temporarily restricting volunteer activities in hospitals and facilities. We are looking to ensure the safety of our volunteers and to protect against the spread of illness, including COVID-19.
On June 11, we are beginning to safely reintroduce essential, approved volunteers in our hospitals. They will support areas that provide facility safety and positive experiences for patients and staff.
Permitted volunteer activities include:
We will continue to evaluate and update our volunteer protocols as needed.
Providers deemed essential to a patient’s care and wellbeing, and vendors necessary for patient care and/or hospital operations, may enter facilities in some circumstances. Those granted access must follow the same screening guidelines as all permitted visitors.
The following guidelines will apply:
Clergy and Pastoral Care
Hospice and Home Care Providers
Vendors / Dock Deliveries