Skip to Content
800-533-8762
  • Careers
  • Newsroom
  • Health Care Professionals
  • About Us
  • Contact Us
UPMC
  • Find a Doctor
  • Services
    • Frequently Searched Services
    • Frequently Searched Services
      Allergy & Immunology Behavioral & Mental Health Cancer Ear, Nose & Throat Endocrinology Gastroenterology Heart & Vascular Imaging Neurosciences Orthopaedics
      Physical Rehabilitation Plastic & Reconstructive Surgery Primary Care Senior Services Sports Medicine Telemedicine Transplant Surgery Walk-In Care Weight Management Women’s Health
      See all Services
    • Services by Region
    • Find a UPMC health care facility close to you quickly by browsing by region.
      UPMC in Western Pa. Western Pa. and New York
      UPMC in Central Pa. Central Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Services
  • Locations
    • Locations by Type
    • Locations by Type
      UPMC hospitals
      Hospitals
      Physical Therapy
      Physical Therapy
      Urgent care
      Walk-In Care
      UPMC Outpatient Centers
      Outpatient Centers
      UPMC Imaging Services
      Imaging
      Community Health Centers
      Community Health Centers
      See All Locations
    • Locations by Region
    • Locations by Region
      UPMC in Southwest Pa. Southwest Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Northwest Pa and Ny. Northwest Pa. & Western N.Y.
      UPMC in West Central Pa. West Central Pa.
      UPMC in Central Pa. Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Locations
  • Patients & Visitors
    • Patient & Visitor Resources
    • Patient & Visitor Resources
      Patients and Visitors Resources Pay a Bill Classes & Events Medical Records Health Library Patient Information
      Patient Portals Privacy Information Shared Decision Making Traveling Patients Visitor Information
      Man uses mobile phone
      Pay a Bill
      Nurse reviews medical chart
      Request Medical Records
  • Patient Portals
  • Find Covid-19 updates
  • Schedule an appointment
  • Request medical records
  • Pay a bill
  • Learn about financial assistance
  • Find classes & events
  • Send a patient an eCard
  • Make a donation
  • Volunteer
  • Read HealthBeat blog
  • Explore UPMC Careers
Skip to Content
UPMC
  • Patient Portals
  • For Patients & Visitors
    • Find a Doctor
    • Locations
    • Patient & Visitor Resources
    • Pay a Bill
    • Services
    • More
      • Medical Records
      • Financial Assistance
      • Classes & Events
      • HealthBeat Blog
      • Health Library
  • About UPMC
    • Why UPMC
    • Facts & Stats
    • Supply Chain Management
    • Community Commitment
    • More
      • Financials
      • Support UPMC
      • UPMC Apps
      • UPMC Enterprises
      • UPMC International
  • For Health Care Professionals
    • Physician Information
    • Resources
    • Education & Training
    • Departments
    • Credentialing
  • Careers
  • Contact Us
  • Newsroom
  • UPMC >
  • Media Relations >
  • News Releases >
  • 022621 Calendar Year 2020 Financial Results
Media Relations
News Releases
Central Pa. News
North Central Pa. News
Contact Us
Experts
Community-Focused News
Media Kits
Media RSS
Media Relations
News Releases
Central Pa. News
North Central Pa. News
Contact Us
Experts
Community-Focused News
Media Kits
Media RSS

Chat Keywords List

  • cancel or exit: Stops your conversation
  • start over: Restarts your current scenario
  • help: Shows what this bot can do
  • terms: Shows terms of use and privacy statement
  • feedback: Give us feedback
Continue
Chat with UPMC
RESTART
MENU
CLOSE

UPMC’s Financial Results for 2020 Support Continued Outstanding Patient Care and Reinvestment in Clinical Excellence Amidst COVID-19 Pandemic

For Journalists

Paul Wood
Vice President & Chief Communications Officer, Public Relations
412-647-6647

Susan Manko
Vice President
412-586-9771
MankoSM@upmc.edu

Want to Make an Appointment or Need Patient Information?
Contact UPMC at

1-800-533-8762.

Go to Find a Doctor to search for a UPMC doctor.

UPMC color stacked

2/26/2021

UPMC Calendar Year 2020 Results:

  • Operating income of $836 million; operating revenues increased 12% to $23 billion.
  • UPMC Insurance Services Division, the largest medical insurer in western Pennsylvania, with 4 million members, grew 11%.
  • UPMC continues to advance patient care with capital expenditures totaling $865 million.
  • $9.9 billion in cash and investments provide for long-term sustainability.

Pittsburgh, February 26, 2021 – UPMC’s financial results for 2020 clearly show the benefits of its successful integrated delivery and finance system strategy as well as its strong clinical leadership throughout the COVID-19 pandemic. Even during challenging times, the region’s largest health system continues to reinvest to advance clinical care and meet increasing demand for new UPMC programs and services throughout the communities it serves.


For Calendar Year 2020, UPMC had operating income of $836 million. Operating revenues increased 12% to $23 billion. UPMC’s Insurance Services Division — the largest medical insurer in western Pennsylvania — grew another 11% and totals 4 million subscribers.


UPMC operations were impacted as a result of the COVID-19 pandemic. Primarily in response to directives from government officials in an attempt to quell the spread of the virus, UPMC’s Health Services division experienced reductions in volumes during the second quarter before volumes began returning to near pre-COVID-19 levels toward the end of June and continued to rebound through year end.


Insurance Services results were favorably impacted by increased enrollment, improvement in the operating performance of the Community Health Choices product, and decreased expenses due to volume declines related to the COVID-19 pandemic


“During this unprecedented year when COVID-19 dominated every aspect of our lives and greatly impacted our health care systems, UPMC clinicians and facilities have demonstrated unparalleled leadership and preparedness in safely delivering outstanding clinical care to both COVID and non-COVID patients,” said Edward Karlovich, executive vice president and chief financial officer, UPMC.


“As a leading integrated provider and insurer, we are well-positioned to weather the storm, both operationally and financially. While we remain prepared to address the challenges of the still-evolving pandemic, we continue doing what we always do — advancing our mission of providing research-based world-class clinical care and re-investing in our hospitals and communities,” Karlovich added.


“UPMC’s successfully integrated provider-insurer model enables our organization to be strong and nimble in fulfilling our mission of always providing the very best, value-based clinical care,” said Diane Holder, executive vice president, UPMC, and president, UPMC Health Plan.


For the year, the health system spent $865 million on capital expenditures to continue enhancing facilities and adding clinical programs and services to extend quality care for patients and communities throughout Pennsylvania and beyond. Such projects include the newly constructed $111 million inpatient tower at UPMC Hamot, which opened ahead of schedule to meet increasing demand; the $12 million UPMC Children’s Harrisburg inpatient wing, bringing nationally ranked pediatric specialty care to families of southcentral Pa.; $87.5 million in renovations and additions at UPMC West Shore hospital in Mechanicsburg, Pa.; a new UPMC Children’s Specialty Care Center in Washington, Pa.; a new multi-specialty outpatient center in South Hanover, Pa.; continuing construction of the UPMC Vision & Rehab Tower in Uptown Pittsburgh; expansion of the UPMC East Emergency Department in Monroeville, Pa.; and the opening of UPMC Children’s Express Care and UPMC Magee Women’s Specialty Services, both in the UPMC Lemieux Sports Complex in Cranberry, Pa.


About UPMC

A $23 billion health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. The largest nongovernmental employer in Pennsylvania, UPMC integrates more than 92,000 employees, 40 hospitals, 700 doctors’ offices and outpatient sites, and a 4 million-member Insurance Services Division, the largest medical insurer in western Pennsylvania. In the most recent fiscal year, UPMC contributed $1.4 billion in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution, and paid more than $800 million in federal, state and local taxes. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialization arm, UPMC Enterprises, and through UPMC International. U.S. News & World Report consistently ranks UPMC Presbyterian Shadyside among the nation’s best hospitals in many specialties and ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals. For more information, go to UPMC.com.


Additional Resources

Calendar Year 2020 financial results support slides (PDF)

UPMC
200 Lothrop Street Pittsburgh, PA 15213

412-647-8762 800-533-8762

Patients And Visitors
  • Find a Doctor
  • Locations
  • Pay a Bill
  • Patient & Visitor Resources
  • Disabilities Resource Center
  • Services
  • Medical Records
  • No Surprises Act
  • Price Transparency
  • Financial Assistance
  • Classes & Events
  • Health Library
Health Care Professionals
  • Physician Information
  • Resources
  • Education & Training
  • Departments
  • Credentialing
Newsroom
  • Newsroom Home
  • Inside Life Changing Medicine Blog
  • News Releases
About
  • Why UPMC
  • Facts & Stats
  • Supply Chain Management
  • Community Commitment
  • Financials
  • Supporting UPMC
  • HealthBeat Blog
  • UPMC Apps
  • UPMC Enterprises
  • UPMC Health Plan
  • UPMC International
  • Nondiscrimination Policy
Life changing is...
Follow UPMC
  • Contact Us
  • Website/Email Terms of Use
  • Medical Advice Disclaimer
  • Privacy Information
  • Active Privacy Alerts
  • Sitemap
© 2025 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit healthwise.org
Find Care
Providers
Video Visit
Portal Login