The day of a surgery can be stressful. Our goal is to provide waiting families with a relaxed atmosphere. With this in mind, we are providing this information explaining our process on how we keep families updated and we’ll answer commonly asked questions.
Please keep in mind that the physician may give you an estimated time for completion of your loved one's surgery/procedure however the most accurate information related to time is available from the RealView computer system.
If your loved one is expected to stay overnight after surgery, be aware that anticipated room assignments can change unexpectedly. The tracking board will advise you of when they have been discharged from the surgical area. Please check with the receptionist to be directed to the correct room.
At UPMC Pinnacle your privacy is extremely important to us. We offer a separate, quiet consultation room within the surgical waiting area where the surgeon/physician may privately discuss the results of your loved one's surgery/ procedure. Please do not hesitate to ask the surgeon/physician to take you there so you can hear important information and ask questions.
In order to respect your privacy, we have a queuing system in place to call your loved one by number when our staff is ready to care for them. It may be used to contact family members for updates as well.
Many of our surgical waiting rooms have television monitors that will display the last few tickets called and to which station you should report.
Not knowing what your loved one is experiencing is a stressful part of the day. Our staff will keep you updated throughout your loved one's surgical procedure.
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