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Frequently Asked Questions

Is COVID-19 testing available at UPMC Urgent Care locations?

COVID-19 testing is available – with or without a referral or written order from a medical provider.UPMC Urgent Care can support your COVID-19 travel screening testing needs. 

UPMC Urgent Care will honor a prescription for PCR (polymerase chain reaction) testing from a UPMC provider for patients with or without COVID-19 symptoms or for patients who are pre-procedure. “Asymptomatic” are patients without COVID-19 symptoms. “Symptomatic” patients are patient with COVID-19 symptoms.

Antigen testing, sometimes referred to as a “rapid test,” is limited to patients who are between age two (2) and 40. Patients outside of that age range can be tested via PCR. Medical referrals for a rapid antigen test are not accepted. For a rapid antigen test, a patient must be seen at the Urgent Care office by an Urgent Care provider.

Schedule a COVID-19 test online at select UPMC Urgent Care locations.

COVID-19 Test Without a Written Referral or Written Order

Patients who do not have a medical referral may request an evaluation. Based on the outcome of that evaluation, UPMC Urgent Care providers may order a COVID-19 test. Medical evaluations are provided for ‘walk-in’ patients only during regular business hours.

Where is the nearest UPMC Urgent Care?

UPMC Urgent Care has convenient locations throughout western Pennsylvania.

Find an urgent care location near you.

When are UPMC Urgent Care facilities open?

UPMC Urgent Care facilities in western Pa., and western Md., are open 7 days a week, 8 a.m. to 8 p.m. UPMC Urgent Care in Erie are open 9 a.m. to 9 p.m.

On certain holidays, we operate limited hours. Call your local UPMC Urgent Care center to confirm holiday hours of operation.

Do I need to make an appointment to visit UPMC Urgent Care?

No appointments are necessary. Walk right in during normal business hours.

Our goal is to get you in and out as quickly as possible while delivering the world-class health care that UPMC is known for.

When is it appropriate to visit UPMC Urgent Care?

With no appointment necessary, UPMC Urgent Care centers can be a great option when you're seeking convenient medical services or treatments.

We offer express care for minor illnesses and injuries, such as:

  • Cold and flu
  • Bronchitis, earaches
  • Allergies
  • Infections
  • Cuts, scrapes, and stitches
  • Sprains, strains, and broken bones

Is there anything you cannot treat at UPMC Urgent Care?

There are times when it is not appropriate to visit UPMC Urgent Care and you should instead seek emergency medical attention. These include chest pain, stroke, heart attack, abdominal pain, shortness of breath, and other serious health conditions.

If you think you are experiencing a life-threatening condition, call 911 or seek immediate medical attention at the nearest emergency department.

See our table outlining when to visit UPMC Urgent Care, your doctor, or the emergency department.

Does UPMC Urgent Care treat children?

Yes. UPMC Urgent Care welcomes patients of all ages.

How will my doctor learn about my care and diagnosis?

One of the benefits of visiting UPMC Urgent Care is that we keep your doctor informed of your visit so they can follow up with you as needed. No matter who you choose as your primary care provider or what insurance you have, we provide the same level of care, which includes engaging your physician. This team-based approach helps you and your doctor make the best medical decisions for you.

What do I need to bring with me when I visit UPMC Urgent Care?

When you visit UPMC Urgent Care, please be sure to bring:

  • A form of identification
  • Your insurance card
  • A form of payment

We offer convenient payment options including cash, check, or credit card. Insurance co-payments are due at time of service.

What insurance plans does UPMC Urgent Care accept?

UPMC Urgent Care accepts most major insurance. To find out if UPMC Urgent Care accepts your insurance plan, call the urgent care location prior to your visit for treatment.

How much will my Urgent Care visit cost if I don't have health insurance?

Self-pay options, if you do not have insurance coverage:

  • Routine UPMC Urgent Care exam $115 due at  the time of service
  • Additional fees apply for labs, x-rays and procedures
  • Patients are responsible for any external lab fees associated with Urgent Care visits
  • Please ask Urgent Care staff for more information about self-pay options