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UPMC Fast Facts: Charity Care

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UPMC dedicated $346 million in 2014 to support patients who needed charity care or other financial assistance, a $78 million increase over the previous year.

UPMC provides outstanding care, regardless of an individual’s ability to pay for services.

UPMC calculates and reports its charity care costs each year, according to Internal Revenue Service guidelines.The reported amounts are UPMC’s actual costs, not the price or charges that would have been billed for the care.

UPMC delivered more than $130 million in charity care in 2014, nearly a 30 percent increase over the previous year. UPMC’s Medical Assistance and other government subsidies nearly doubled over the past three years, to $216 million in 2014. 

UPMC contributed 65 percent of all of the charity care that was provided in western Pennsylvania, far exceeding UPMC’s 41 percent share of hospital patients.


Weaving the Safety Net

UPMC has a long history of offering generous financial assistance to families in need with incomes up to four times the federal poverty level — that’s $95,400 for a family of four in 2014.

Charity Care Operator

A Consumer-Friendly Approach — The UPMC Patient Financial Services Center helps patients find financial support to cover the cost of their care. Over the past year, UPMC expanded the number of referral points throughout the system, enhanced counseling capabilities, and added helpful, consumer-friendly tools. For one-on-one service, counselors are available in person, by phone, and now through online chat at

With insurance options becoming more complex, UPMC also added capabilities in 2014 to link individuals to Certified Application Counselors, who can help them understand, choose, and enroll in products offered on the Health Insurance Exchange.

More than 64,000 community members accessed UPMC’s financial assistance program in 2014 — nearly a 25 percent increase over 2013.

UPMC provides more care to the region’s poor and underserved than any other health care institution. It also delivers a disproportionate share of care to Allegheny County’s most vulnerable.


More than one-third of UPMC’s physician practices, primary care outpatient clinics, and family support centers are located in areas where more than 10 percent of residents live in poverty.

Contact Us

If you are unable to pay for health care services, call the UPMC Financial Assistance Program at 1-800-371-8359.

To download a printable version, please open the UPMC Fast Facts: Charity Care (PDF).

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