Journey To Excellence

Our Journey to Excellence program fosters passion for providing our patients with the best possible care through commitments to 6 strategic pillars.

Pillar 1: People

Implement our physician recruitment plan
Make our health system easier to access and navigate
Improve electronic connectivity with physicians and practices
Ensure a strong and effective management team
Ensure an engaged workforce
Ensure the supply of talent meets organizational requirements

Pillar 2: Service

Enhance the patient experience through service excellence

Pillar 3: Quality

Provide a safe environment and eliminate hospital-acquired infections and injuries

Perform in the top 10 percent nationally in delivery of care

Pillar 4: Growth

Continue major service line growth planning
Develop the Medical Home Model
Develop long-range campus development plans
Become the physician partner of choice

Pillar 5: Finance

Achieve focused strategic growth through continued revenue enhancement

Pillar 6: Community

Support transparency in dissemination of information related to UPMC

Provide leadership in improving health and wellness

Create an environment that supports accessibility and consideration of patient/family needs

Connect with the UPMC Central PA Portal app 24/7

The UPMC Central PA Portal provides patients with convenient and secure access to their health information right at their fingertips. View test results. Get virtual care. Message your care team. Schedule and manage appointments. And much more.

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Contact UPMC

When it comes to health care for you and your family, UPMC is here. It's easy to find the right doctor, health screenings, programs, classes, and more.

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