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Journey To Excellence

Our Journey to Excellence program fosters passion for providing our patients with the best possible care through commitments to 6 strategic pillars.

Pillar 1: People

  • Implement our physician recruitment plan
  • Make our health system easier to access and navigate
  • Improve electronic connectivity with physicians and practices
  • Ensure a strong and effective management team
  • Ensure an engaged workforce
  • Ensure the supply of talent meets organizational requirements

Pillar 2: Service

  • Enhance the patient experience through service excellence
  • Pillar 3: Quality

  • Provide a safe environment and eliminate hospital-acquired infections and injuries
  • Perform in the top 10 percent nationally in delivery of care
  • Pillar 4: Growth

    • Continue major service line growth planning
    • Develop the Medical Home Model
    • Develop long-range campus development plans
    • Become the physician partner of choice

    Pillar 5: Finance

    • Achieve focused strategic growth through continued revenue enhancement

    Pillar 6: Community

  • Support transparency in dissemination of information related to UPMC
  • Provide leadership in improving health and wellness
  • Create an environment that supports accessibility and consideration of patient/family needs
  • UPMC Central Pa. Portal

    UPMC Central Pa. Portal provides patients across the central Pennsylvania region with secure access to their health information. It is the fastest way to send a message to your doctor, refill prescriptions, get test results, and schedule and manage appointments, including video visits.

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    When it comes to health care for you and your family, UPMC is the best. It's easy to find the right doctor, health screenings and programs, classes and more.

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