Journey To Excellence

Our Journey to Excellence program fosters passion for providing our patients with the best possible care through commitments to 6 strategic pillars.

Pillar 1: People

Implement our physician recruitment plan
Make our health system easier to access and navigate
Improve electronic connectivity with physicians and practices
Ensure a strong and effective management team
Ensure an engaged workforce
Ensure the supply of talent meets organizational requirements

Pillar 2: Service

Enhance the patient experience through service excellence

Pillar 3: Quality

Provide a safe environment and eliminate hospital-acquired infections and injuries

Perform in the top 10 percent nationally in delivery of care

Pillar 4: Growth

Continue major service line growth planning
Develop the Medical Home Model
Develop long-range campus development plans
Become the physician partner of choice

Pillar 5: Finance

Achieve focused strategic growth through continued revenue enhancement

Pillar 6: Community

Support transparency in dissemination of information related to PinnacleHealth

Provide leadership in improving health and wellness

Create an environment that supports accessibility and consideration of patient/family needs

myPinnacleHealth

MyPinnacleHealth provides patients across the central Pa. region with secure access to their health information. It is the fastest way to send a message to your doctor, refill prescriptions, get test results, and schedule and manage appointments, including video visits.

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