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Journey To Excellence

Our Journey to Excellence program fosters passion for providing our patients with the best possible care through commitments to 6 strategic pillars.

Pillar 1: People

  • Implement our physician recruitment plan
  • Make our health system easier to access and navigate
  • Improve electronic connectivity with physicians and practices
  • Ensure a strong and effective management team
  • Ensure an engaged workforce
  • Ensure the supply of talent meets organizational requirements

Pillar 2: Service

  • Enhance the patient experience through service excellence
  • Pillar 3: Quality

  • Provide a safe environment and eliminate hospital-acquired infections and injuries
  • Perform in the top 10 percent nationally in delivery of care
  • Pillar 4: Growth

    • Continue major service line growth planning
    • Develop the Medical Home Model
    • Develop long-range campus development plans
    • Become the physician partner of choice

    Pillar 5: Finance

    • Achieve focused strategic growth through continued revenue enhancement

    Pillar 6: Community

  • Support transparency in dissemination of information related to UPMC
  • Provide leadership in improving health and wellness
  • Create an environment that supports accessibility and consideration of patient/family needs
  • Connect with the UPMC Central PA Portal app 24/7

    UPMC Central PA Portal providers patients across the central Pennsylvania region with secure access to their health information. It is the fastest way to send a message to your doctor, refill prescriptions, get test results, and schedule and manage appointments, including video visits. Log-In or Sign Up Today

    Contact UPMC

    When it comes to health care for you and your family, UPMC is here. It's easy to find the right doctor, health screenings, programs, classes, and more.

    Contact UPMC in central Pa.