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On-Demand Video Visit Instructions

Important Notes

  • Video visits should not be used for emergencies or urgent medical questions. Please call 911 if you have an emergency.
  • You must have an active MyChart account to participate in a video visit. If you do not have an account, please sign up for one by visiting MyPinnacleHealth.org and doing self-sign-up. If you have never been a UPMC Pinnacle patient you can still create an account and request an on-demand video visit via this site.
  • In general, video visits require an internet connection. Mobile video visits require a connection to either the internet or a 3G/4G network.
  • On-Demand Express Care Visits are available Monday through Sunday 8 a.m. to 8 p.m. Wait times will vary by day and time.