Scheduled Video Visit Instructions

For Mobile (Phone or Tablet) Visits

• If you are joining via your mobile device, you will need to download the MyChart app to your handheld device before your appointment.
• Download the MyChart app

• Open the MyChart app, and click Accept to accept the license agreement.
• Enter UPMC Pinnacle in the search field at the top of your screen.
• Log in with your MyChart username and password.
• Starting February 1, 2021, you will also need the VidyoConnect app to complete your Video Visit.
• Download the VidyoConnect app

 

• Open the VidyoConnect app after downloading and click Accept to the End User License Agreement. The device you are using may ask if you want to allow the VidyoConnect app to use the camera, microphone and phone – you must click Yes or Allow for the video visit service to work. 
• You do not have to enter Portal Address information into the VidyoConnect app. Once it is downloaded and installed you can close the app. 
• When you go to join your video visit from the MyChart app, the VidyoConnect software will automatically open to begin the Video Visit.

For Computer (Desktop or Laptop) Visits

• If you are joining via your desktop or laptop computer, you will need to download the VidyoConnect software to your computer before your appointment
• Download the VidyoConnect software:  https://pepiccal.video.upmc.com
• Click on download and then run to install the VidyoConnect software on your computer. 
• When the software opens, click Accept to the End User License. 
• Close the VidyoConnect software.
• When you go to join your video visit, your computer will ask to open the VidyoConnect software. Click Allow to open VidyoConnect to begin the video visit. 

By Mobile Device

You will be prompted to allow MyPinnacleHealth.org to access your computer’s microphone and camera. Please click Allow in the pop up box displayed in your browser. This will allow your provider to see and hear you during the visit.

To check and ensure the camera and mic are enabled, go to your phone settings, and select the MyChart app.

By Computer

• Fifteen minutes before your scheduled appointment time visit MyPinnacleHealth.org
• Enter your MyChart username and password.
• Click Sign In.
• Click on the Appointments tab at the top. Then click on details of your Video Visit.
• Patients can check in up to 24 hours before their actual visit, and log on 30 minutes prior to their actual visit time.
• When you are ready to begin your video visit click Begin Video Visit. This notifies the provider that you are ready for your appointment. The provider will begin the visit with you as close as possible to your scheduled appointment time.
• You may receive a pop-up message when you first connect that requests permission to access your camera and microphone. Click Allow.
• When you are connected to the video visit, the main screen will read “Connected, waiting for provider” until your provider signs in to the video visit.

By Mobile Device

• 15 minutes before your scheduled appointment time.
• Enter your MyChart username and password.
• Click Sign In.
• Click Appointments.
• Select your video visit appointment from the Upcoming Appointments screen. Click on details of your appointment.
• Click Begin Visit.
• If the provider has not joined the video visit yet, you will see their video stream on the bottom and a message that says, “Waiting for provider.” Once the provider joins the video visit, you will see him or her at the top of the screen.