Scheduled Video Visit Instructions

For Mobile (Phone or Tablet) Visits

• If you are joining via your mobile device, you will need to download the UPMC Central PA Portal app to your handheld device before your appointment.
• Download the UPMC Central PA Portal app

• Open the UPMC Central PA Portal app, and click Accept to accept the license agreement.
• Enter UPMC Central PA in the search field at the top of your screen.

By Mobile Device

You will be prompted to allow UPMC Central PA Portal to access your device's microphone and camera. Please click Allow in the pop up box displayed in your browser. This will allow your provider to see and hear you during the visit.

To check and ensure the camera and mic are enabled, go to your phone settings, and select the UPMC Central PA Portal app.

By Computer

• Fifteen minutes before your scheduled appointment time log into the UPMC Central PA Portal
• Enter your UPMC Central PA Portal account username and password.
• Click Sign In.
• Click on the Appointments tab at the top. Then click on details of your Video Visit.
• Patients can check in up to 24 hours before their actual visit, and log on 30 minutes prior to their actual visit time.
• When you are ready to begin your video visit click Begin Video Visit. This notifies the provider that you are ready for your appointment. The provider will begin the visit with you as close as possible to your scheduled appointment time.
• You may receive a pop-up message when you first connect that requests permission to access your camera and microphone. Click Allow.
• When you are connected to the video visit, the main screen will read “Connected, waiting for provider” until your provider signs in to the video visit.

By Mobile Device

• 15 minutes before your scheduled appointment time.
• Enter your UPMC Central PA Portal account username and password.
• Click Sign In.
• Click Appointments.
• Select your video visit appointment from the Upcoming Appointments screen. Click on details of your appointment.
• Click Begin Visit.
• A browser window will open to initiate the video visit. You may receive a pop-up message that requests permission to access your camera and microphone. Click Allow.
• If the provider has not joined the video visit yet, you will see their video stream on the bottom and a message that says, “Waiting for provider.” Once the provider joins the video visit, you will see him or her at the top of the screen.