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Guest Relations Services at UPMC East

Concerns may arise during a hospital stay. Your nurse and the nursing unit director are available to address your concerns and should be your first point of contact. When other departments are involved, they can reach the appropriate director to resolve the issue.

UPMC prides itself on providing quality care to patients.

If a patient believes we have not addressed his or her concerns about care or safety, please call UPMC East Guest Relations at 412-357-3800. We will make every effort to respond in a prompt and fair manner to address your concerns.

Additionally, complaints can further be addressed by the:

  • Pennsylvania Department of Health at 1-800-254-5164
  • Joint Commission at 1-800-994-6610

Guest Relations Services

UPMC East provides the assistance to all patients and their families.

Contact Guest Relations at 412-357-3800 for these services:


  • Referrals to taxi services
  • Bus schedules
  • Driving directions

Dining and Accommodations Referrals

  • Listing of area restaurants and hotels

Personal and Community Services

Billing Questions

We are here to help with your billing questions and concerns. Please call UPMC Patient Financial Services Center or UPMC Customer Service or visit our Paying My Bill site to learn more about the services we offer, such as payment plans, price estimates, and Financial Assistance.

  • UPMC Patient Financial Services Center: 1-800-371-8359
  • UPMC Customer Service: 1-844-591-5949