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Our Mission, Vision, and Values at UPMC Mercy

Our Mission

Mercy. Compassionate, Quality Care and Reverence for All.

Our Vision

UPMC Mercy in partnership with the Catholic Church will be a transforming and healing presence in the Pittsburgh Region. Our health care providers and valued associates will deliver clinical and service excellence with an unwavering commitment to everyone we serve, especially those who are poor and vulnerable.

Through our efforts, we will create healthier communities with enhanced access to care by providing a continuum of health care services, professional and community education, and tireless service to all.

Our Values

Quality and safety

We create a safe environment where quality is our guiding principle.

Dignity and respect

We treat all individuals with dignity and respect.

Caring and listening

We listen to and care for our patients, our health plan members, our fellow employees, our physicians, and our community.

Responsibility and integrity

We perform our work with the highest levels of responsibility and integrity.

Excellence and innovation

We think creatively and build excellence into everything that we do.