Information for UPMC Shadyside Patients

We want to ease your stress and help you prepare for your stay or same-day surgery at UPMC Shadyside.

If you can't find what you're looking for, or you have questions or concerns, please feel free to contact us at 412-623-2121.

We will do our best to make this a positive experience for you and your family — before, during, and after your stay with us.

What to Expect During Your Stay or Same-Day Surgery

At UPMC Shadyside, we're here for you each step of the way:

Patient Status

Hospital patients will be assigned a status based on the level of care needed. For more information about your status, please read our Patient Status Frequently Asked Questions.

Requesting Your Medical Records

You can request your medical records from UPMC at any time. Learn more about requesting your medical records from UPMC Shadyside.

Patient and Visitor Information Hotline

Call the UPMC 10-4 Patient Hotline 24 hours a day, 7 days a week to get your non-emergency questions answered by UPMC staff.

The hotline is here for your service questions and needs, like:

Finding hours of operation.
Discovering what spiritual resources are available.
Locating the nearest parking garage.

Dial 104 from a hospital phone, or call 1-833-876-2104 (1-833-UPMC-104) from your cellphone.

Information Desks and Phones

Helpful staff are available at 3 information desks throughout UPMC Shadyside to assist patients and their families with any questions or needs. Each information desk also has a courtesy phone available to patients and families.

Information desks are located at: