We want to ease your stress and help you prepare for your stay or same-day surgery at UPMC Shadyside.
If you can't find what you're looking for, or you have questions or concerns, please feel free to contact us at 412-623-2121.
We will do our best to make this a positive experience for you and your family — before, during, and after your stay with us.
At UPMC Shadyside, we're here for you each step of the way:
Hospital patients will be assigned a status based on the level of care needed. For more information about your status, please read our Patient Status Frequently Asked Questions.
You may need to complete paperwork before your stay at UPMC Shadyside. Find common patient forms in UPMC's general patient resources section.
You can request your medical records from UPMC at any time.
Call the UPMC 10-4 Patient Hotline 24 hours a day, 7 days a week to get your non-emergency questions answered by UPMC staff.
The hotline is here for your service questions and needs, like:
Dial 104 from a hospital phone, or call 1-833-876-2104 (1-833-UPMC-104) from your cellphone.
Helpful staff are available at 3 information desks throughout UPMC Shadyside to assist patients and their families with any questions or needs. Each information desk also has a courtesy phone available to patients and families.
Information desks are located at:
For additional assistance, you can call the information desks:
Free shuttle service is available for patients and visitors.
The Blue Shuttle serves:
Shuttle service times may vary.
For a shuttle schedule, stop by or call one of the Information Desks in the first floor lobbies of: