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Paying My Bill
Paying Your UPMC Bills
Financial Services
Glossary
No Surprises Act
Price Transparency
Billing FAQs
Contact Us
Paying My Bill
Paying Your UPMC Bills
Financial Services
Glossary
No Surprises Act
Price Transparency
Billing FAQs
Contact Us

Contact Us

If you have a question about your bill, your payment options, or applying for or receiving financial assistance, you should contact us.

Below you will see a few options. Depending on your own situation, one option may be better for you.


Bill Payment Through a UPMC Patient Portal

If you have a UPMC patient portal account, you can pay your hospital bill on your portal's website. 

Select your patient portal:


MyUPMC

UPMC Central PA Portal
UPMC Cole Connect

New users can learn how to sign up and select the portal most relevant to you.

View instructions about how to sign up for eStatements on MyUPMC (PDF).


UPMC's Patient Financial Services Center can help you with your financial needs. The Center can help you with the following things:

  • Apply for governmental assistance, like Medical Assistance (MA) programs
  • Set up a payment plan
  • Price Estimates
  • Review the Financial Assistance program and whether or not you may qualify
  • Pay for urgent, medically necessary services for those who do not have insurance or are underinsured
  • Apply for health insurance through the Health Insurance Marketplace

To talk to one of our specialists, please call or e-mail us. We're available Monday through Friday, 8 a.m. to 4 p.m. You can schedule an appointment for help by calling 1-800-371-8359 option 4.

Contact the Patient Financial Services Center

Phone Number: 1-800-371-8359

Email Address: PatientFinancialServicesCenter@upmc.edu

Address:
2 Hot Metal Street
Quantum One, 1st Floor
Pittsburgh, PA 15203

UPMC Hospital Financial Services assists patients with all questions related to hospital bills. Business hours at the Hospital Financial Services office are 8 a.m. to 5 p.m., Monday through Friday. To speak with a customer service associate, please call 412-864-0284 or toll-free 1-844-591-5949.

Reasons to Contact Customer Service

  • To understand a billing statement
  • To set up a payment plan for an outstanding balance
  • To make a payment or talk about your payment options
  • To request an itemized statement

For questions about your UPMC Health Plan bill, please contact Member Services at 1-888-876-2756 or TTY 711.

Hours:

  • Monday - Friday: 7 a.m. - 7 p.m.
  • Saturday: 8 a.m. - 3 p.m.

A staff member may come to your room, if you are a self-pay patient. This staff member can:

  • Help you fill out Medical Assistance application
  • Refer you to Financial Assistance.
  • Help you figure out next steps if you do not meet Financial Assistance criteria
  • Request a payment estimate

If you have questions during your hospital stay, please ask your case manager.

Additional Resources

  • Applying for Financial Assistance
  • Billing and Collections Policy (PDF)
  • Financial Assistance Application Form (PDF)
  • Financial Assistance Process Policy (PDF)
  • Medicare Provider Utilization and Payment Data
  • Payment Options and Support (PDF)
  • Plain Language Summary of Financial Assistance Policy (PDF)
  • Review of Hospital Charge Description Master (CDM) Files (PDF)
  • UPMC Global Care - Payment Structure
  • UPMC Health Plan
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