If you have a question about your bill, your payment options, or applying for or receiving financial assistance, you should contact us.
Below you will see a few options. Depending on your own situation, one option may be better for you.
UPMC's Patient Financial Services Center can help you with your financial needs. The Center can help you with the following things:
To talk to one of our specialists, please call or e-mail us. We're available Monday through Friday, 8 a.m. to 4 p.m. You can schedule an appointment for help by calling 1-800-371-8359 option 4.
Contact the Patient Financial Services Center
Phone Number: 1-800-371-8359
Email Address: PatientFinancialServicesCenter@upmc.edu
2 Hot Metal Street
Quantum One, 1st Floor
Pittsburgh, PA 15203
UPMC Hospital Financial Services assists patients with all questions related to hospital bills. Business hours at the Hospital Financial Services office are 8 a.m. to 6 p.m., Monday through Friday. To speak with a customer service associate, please call 412-864-0284 or toll-free 1-844-591-5949.
Reasons to Contact Customer Service
For questions about your UPMC Health Plan bill, please contact Member Services at 1-888-876-2756 or TTY 711.
A staff member may come to your room, if you are a self-pay patient. This staff member can:
If you have questions during your hospital stay, please ask your case manager.
UPMC hospital and most physician statements are available to be viewed and paid from the "eStatement" section under the Billing tab of your MyUPMC account.
If you have questions about your MyUPMC account or bill, you can live chat with customer service once you are logged into your MyUPMC account.