Skip to Content
800-533-8762
  • Careers
  • Newsroom
  • Health Care Professionals
  • About Us
  • Contact Us
UPMC
  • Find a Doctor
  • Services
    • Frequently Searched Services
    • Frequently Searched Services
      Allergy & Immunology Behavioral & Mental Health Cancer Ear, Nose & Throat Endocrinology Gastroenterology Heart & Vascular Imaging Neurosciences Orthopaedics
      Physical Rehabilitation Plastic & Reconstructive Surgery Primary Care Senior Services Sports Medicine Telemedicine Transplant Surgery Walk-In Care Weight Management Women’s Health
      See all Services
    • Services by Region
    • Find a UPMC health care facility close to you quickly by browsing by region.
      UPMC in Western Pa. Western Pa. and New York
      UPMC in Central Pa. Central Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Services
  • Locations
    • Locations by Type
    • Locations by Type
      UPMC hospitals
      Hospitals
      Physical Therapy
      Physical Therapy
      Urgent care
      Walk-In Care
      UPMC Outpatient Centers
      Outpatient Centers
      UPMC Imaging Services
      Imaging
      Community Health Centers
      Community Health Centers
      See All Locations
    • Locations by Region
    • Locations by Region
      UPMC in Southwest Pa. Southwest Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Northwest Pa and Ny. Northwest Pa. & Western N.Y.
      UPMC in West Central Pa. West Central Pa.
      UPMC in Central Pa. Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Locations
  • Patients & Visitors
    • Patient & Visitor Resources
    • Patient & Visitor Resources
      Patients and Visitors Resources Pay a Bill Classes & Events Medical Records Health Library Patient Information
      Patient Portals Privacy Information Shared Decision Making Traveling Patients Visitor Information
      Man uses mobile phone
      Pay a Bill
      Nurse reviews medical chart
      Request Medical Records
  • Patient Portals
  • Find Covid-19 updates
  • Schedule an appointment
  • Request medical records
  • Pay a bill
  • Learn about financial assistance
  • Find classes & events
  • Send a patient an eCard
  • Make a donation
  • Volunteer
  • Read HealthBeat blog
  • Explore UPMC Careers
Skip to Content
UPMC
  • Patient Portals
  • For Patients & Visitors
    • Find a Doctor
    • Locations
    • Patient & Visitor Resources
    • Pay a Bill
    • Services
    • More
      • Medical Records
      • Financial Assistance
      • Classes & Events
      • HealthBeat Blog
      • Health Library
  • About UPMC
    • Why UPMC
    • Facts & Stats
    • Supply Chain Management
    • Community Commitment
    • More
      • Financials
      • Support UPMC
      • UPMC Apps
      • UPMC Enterprises
      • UPMC International
  • For Health Care Professionals
    • Physician Information
    • Resources
    • Education & Training
    • Departments
    • Credentialing
  • Careers
  • Contact Us
  • Newsroom
  • UPMC >
  • Patient and Visitor Resources >
  • Paying My Bill >
  • Billing FAQs
Paying My Bill
Paying Your UPMC Bills
Financial Services
Glossary
No Surprises Act
Price Transparency
Billing FAQs
Contact Us
Paying My Bill
Paying Your UPMC Bills
Financial Services
Glossary
No Surprises Act
Price Transparency
Billing FAQs
Contact Us

Chat Keywords List

  • cancel or exit: Stops your conversation
  • start over: Restarts your current scenario
  • help: Shows what this bot can do
  • terms: Shows terms of use and privacy statement
  • feedback: Give us feedback
Continue
Chat with UPMC
RESTART
MENU
CLOSE

Frequently Asked Questions About Your UPMC Bill

If your information is inaccurate or incomplete, we may not be able to bill your insurance carrier. Please review your insurance information at the time of registration.

Any reimbursement from your insurance carrier will be reflected on your statement. In addition, your insurance carrier will send an explanation of benefits that details how your medical claim was processed and paid.

If your claim is denied, you should contact your insurance carrier directly for an explanation about how your claim was processed. The provider should supply adequate information so you may have a clear understanding of your benefits and the limitations of your insurance coverage.

UPMC will process and send a bill to a patient after payment is received from the insurance carrier and it is confirmed that the balance is owed by the patient. The length of this process depends on how long it takes to receive a response from your insurance carrier.

A new account is created for each date of service and the bill may be for a different date of service. Also, your payment may not have posted to your account before the next statement was generated and mailed. To determine if there is a balance, contact Customer Service toll-free at 1-844-591-5949 or 412-864-0284.

Please verify that your insurance carrier has received and processed the claim. If the claim has not been processed, then carefully review your insurance policy or contact your insurance carrier to determine if the services and procedures are covered. Your insurance carrier will have the most accurate and up-to-date information about your policy and your claim. If your insurance company has questions, please direct them to contact Customer Service 1-844-591-5949 to verify that the most up-to-date insurance information is on file.

To ensure prompt payment of your claim, please provide  UPMC with your most up-to-date insurance information. Always take your insurance card with you to medical appointments and make sure your health care providers have your current insurance information. If your insurance information has changed, you may send an e-mail to hospitalbill@upmc.edu or complete the change of information form located on the back of your statement and mail it to:

UPMC Health Services
P.O. Box 371472
Pittsburgh, PA 15250-7472

As a courtesy to you, UPMC bills your insurance carrier directly for services rendered. The charges become your responsibility if your insurance carrier does not make payment. It is important that you provide accurate insurance information at the time of your medical appointment.

To change an address, send an e-mail to hospitalbill@upmc.edu or complete the change of information section on your statement and mail it to:

UPMC Health Services
P.O. Box 371472
Pittsburgh, PA 15250-7472

The balance that appears on your statement represents all of your charges minus the payment we received from your insurance company. UPMC requests payment in-full for the patient balance that is printed on your statement. Payment is to be made within 10 days of receipt of the statement. Payment arrangements may be made by calling Customer Service toll-free at 1-844-591-5949 or 412-864-0284.

UPMC accepts most major credit cards, personal checks, and money orders. You may pay your bill online or mail your payment. Checks should be made payable to UPMC and mailed to:

UPMC Health Services
P.O. Box 371472
Pittsburgh, PA 15250-7472

You may be billed for the amount of your co-pay that is due for the medical services you received. Two examples of these kinds of services are an emergency room visit or diagnostic services.

Bill Payment Through a UPMC Patient Portal

If you have a UPMC patient portal account, you can pay your hospital bill on your portal's website.

Select your patient portal:

MyUPMC

UPMC Central PA Portal

UPMC Cole Connect

New users can learn how to sign up and select the portal most relevant to you.

View instructions about how to sign up for eStatements on MyUPMC (PDF).


Additional Resources

  • Applying for Financial Assistance
  • Billing and Collections Policy (PDF)
  • Financial Assistance Application Form (PDF)
  • Financial Assistance Process Policy (PDF)
  • Medicare Provider Utilization and Payment Data
  • Payment Options and Support (PDF)
  • Plain Language Summary of Financial Assistance Policy (PDF)
  • Review of Hospital Charge Description Master (CDM) Files (PDF)
  • UPMC Global Care - Payment Structure
  • UPMC Health Plan
UPMC
200 Lothrop Street Pittsburgh, PA 15213

412-647-8762 800-533-8762

Patients And Visitors
  • Find a Doctor
  • Locations
  • Pay a Bill
  • Patient & Visitor Resources
  • Disabilities Resource Center
  • Services
  • Medical Records
  • No Surprises Act
  • Price Transparency
  • Financial Assistance
  • Classes & Events
  • Health Library
Health Care Professionals
  • Physician Information
  • Resources
  • Education & Training
  • Departments
  • Credentialing
Newsroom
  • Newsroom Home
  • Inside Life Changing Medicine Blog
  • News Releases
About
  • Why UPMC
  • Facts & Stats
  • Supply Chain Management
  • Community Commitment
  • Financials
  • Supporting UPMC
  • HealthBeat Blog
  • UPMC Apps
  • UPMC Enterprises
  • UPMC Health Plan
  • UPMC International
  • Nondiscrimination Policy
Life changing is...
Follow UPMC
  • Contact Us
  • Website/Email Terms of Use
  • Medical Advice Disclaimer
  • Privacy Information
  • Active Privacy Alerts
  • Sitemap
© 2025 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit healthwise.org
Find Care
Providers
Video Visit
Portal Login