UPMC is working on making our billing statements easier to read and understand. We are always trying to improve our services to make them the best they can be for you. Although most of our statements look like the new statement below, we still have a few statements that have not been updated yet.
This is our new statement. If you received a bill that looks like this statement, please continue below. Otherwise, see our information about other UPMC statements.
Reading Your New UPMC Statement:
If you have a different UPMC Statement, you may see the following terms:
If you have any questions or concerns, please call our Customer Service Department at 412-864-0284 or toll-free 1-844-591-5949.
If you have insurance:
You may need to pay the following things at the time of your service or appointment:
Please note: You may be responsible for paying any charges for services not covered by your insurance. Please contact your insurance company for a list of services that are not covered.
You will need to pay the following when you get your patient medical bill:
Please note: You may receive more than one bill for the service you got at UPMC. Bills may be from a hospital, doctor, or ambulance service.
If you receive a bill and do not understand the content, or if you believe that the information may be incorrect, please call our Customer Service Department at 412-864-0284 or toll-free 1-844-591-5949.
Some UPMC facilities are designated as a hospital-based-clinic, which means it is a facility similar to a doctor’s office. The services are provided by an employed doctor; but, the clinic is owned and operated by the hospital. You may receive a facility charge that is your responsibility to pay. If UPMC were not considered hospital-based, you may not receive this type of charge.
The doctor’s bill is for professional services or procedures done by your personal doctor. The hospital bill or the facility bill covers the cost of the operating room and other overhead costs.
Depending on your insurance plan, you may be responsible for paying the entire hospital or facility bill, co-insurance, and/or related co-pay for doctor charges. You may receive separate bills from the doctor and hospital for both inpatient and outpatient visits.
If you have any questions about your bill or would like to set up a payment plan, please call Customer Service at 412-864-0284 or toll-free at 1-844-591-5949.
UPMC accepts the following methods of payment:
When mailing in a payment, complete the information that is required on the bottom of your statement. You will be able to tear off this part of your statement and mail it to UPMC.
If you would like to pay your bill online, visit our secure payment system.
If you are unable to pay your entire balance at one time, you may request to set up a payment plan. For more information, please contact Customer Service at 412-864-0284 or toll-free at 1-844-591-5949.
UPMC hospital and most physician statements are available to be viewed and paid from the "eStatement" section under the Billing tab of your MyUPMC account. You can make a payment quickly and free of charge online.
There are four easy ways to pay your UPMC Health Plan bill:
UPMC Health Plan
PO Box 371842
Pittsburgh, PA 15250-7842
Do you have questions about your UPMC Health Plan bill? Call Member Services at 1-888-876-2756 Monday through Friday from 7 a.m. - 7 p.m. and Saturday 8 a.m. - 3 p.m.