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Teledermatology Services

If you have a rash, acne, or other skin concern, you don't have to wait long to see a UPMC dermatologist.

With the UPMC Teledermatology program, you can receive quick and secure care online.

Benefits of Teledermatology

Telemedicine and dermatology are a good fit because doctors diagnose skin problems visually. In fact, dermatologists train in part by looking at photos of various skin conditions.

There are many reasons to think about a telehealth visit, such as:

  • Convenience. You can upload photos at a time that works for you and your busy schedule. Dermatologists prefer you add your images prior to your video visit to increase the accuracy of a diagnosis.
  • Less travel time. If you live far away from a UPMC dermatologist or have trouble traveling, a virtual visit is easier.
  • Cost. There's no need to spend money on gas or parking fees. Depending on your insurance coverage, a virtual visit may cost less than an in-person one.

About UPMC Teledermatology Services

We offer 2 types of online outpatient dermatology care: asynchronous e-visit and synchronous video visits.

Asynchronous e-visits

To begin an asynchronous visit, go to eDermatology and follow the directions. You'll need to fill out a brief health questionnaire and upload some photos of the problem area.

Within 3 business days, a UPMC dermatologist will get back to you with a diagnosis and next steps, such as:

  • Send a prescription to your preferred pharmacy.
  • Order lab tests.
  • Let you know if you need an in-person or video follow-up appointment.

With eDermatology visits, you:

  • Can get an answer fast. This is vital for more serious conditions such as melanoma.
  • Don't need to wait for an appointment since you can complete a request anytime online.

Synchronous telemedicine visits

With synchronous telemedicine visits, you schedule a real-time video appointment just as you would an office visit. These work best for follow-up visits with your dermatologist.

You can schedule a video visit appointment on the MyUPMC app or by calling the dermatologist's office.

At your appointment time, you and the doctor will connect through live audio-video on the MyUPMC app.

If needed, your doctor can order prescriptions or lab work and schedule in-person or online follow-up appointments.

Is a Teledermatology Visit Right for Me?

Doctors can diagnose many common and uncommon skin conditions from a digital photo or video visit, such as:

  • Acne
  • Hives
  • Moles
  • Rashes
  • Rosacea
  • Skin growths

What's New With UPMC Teledermatology?

You can also get teledermatology consults at your PCP's office.

Any UPMC doctor can order an outpatient eConsult in your electronic health record.

Your PCP takes photos and uploads them to your chart. Then, the dermatologist provides treatment suggestions to your PCP within a business day.