UPMC eDermatology

eDermatology, a type of E-Visit, is a virtual care option offered by UPMC’s leading dermatology experts, including pediatric dermatology providers*.

Start an eDermatology E-Visit

*E-Visits require a MyUPMC account. To sign up or learn more, visit MyUPMC.com.

How It Works

Complete a questionnaire to help us understand your symptoms.

Upload photos to help us with the diagnosis.

Your case will be reviewed by a team of UPMC Dermatology providers.

We'll get back to you within 3 business days.

With eDermatology (E-Visit), you will not see a provider face-to-face, but rather share information with them about your medical history through a short questionnaire. You will also need to provide three to five photos related to your skin concern. After completing your E-Visit, you will receive medical advice, a diagnosis, and a treatment plan within three business days.

Please note: UPMC eDermatology is available only in Pennsylvania and costs $75 or less with qualified UPMC Health Plan insurance. UPMC eDermatology is a type of E-Visit that is secure, HIPAA-compliant, and accessible via MyUPMC. E-Visits are not a video visit or an in-person visit.

*For pediatric patients, proxy access is necessary for consultations to be submitted and completed. The process takes about 15 minutes.

For help, please contact the MyUPMC Support Line at 1-866-884-8579 or email help@myupmc.com.

Frequently Asked Questions

UPMC eDermatology is available for new and current patients, regardless of insurance coverage. Service is available for both adults and children, as follows:

Requesting care for yourself — You must be at least 18 years old and be physically located in Pennsylvania as your current location for the duration of the visit.
Requesting care for a child — The child can be any age. You must be the child’s parent or legal guardian, and you and the child must both be located in Pennsylvania.
Learn about adolescent accounts.
Requesting care for an adult to whom you have proxy permissions in MyUPMC — You can initiate a UPMC eDermatology visit for the adult from within MyUPMC, a UPMC patient portal. Be sure to have that patient selected in the account menu drop-down to submit a visit for that patient.

UPMC eDermatology is available 24/7 and designed for on-demand care, so no appointment is necessary. However, the dermatology provider may recommend you follow up in person for further evaluation and treatment.

UPMC Health Plan members have access to dermatology experts, including pediatric dermatology providers, for just $75 or less.

UPMC providers are not participating providers for telemedicine services under Medicare, Medicaid, and other third-party payers.

Patients who receive services through UPMC eDermatology who are not UPMC Health Plan members acknowledge and agree that claims for such services will not be submitted to these payers and will not otherwise be covered by such payers.

Patients are personally responsible for any charges incurred while receiving care via UPMC eDermatology.

The following conditions are examples that can be treated via UPMC eDermatology:

No, UPMC eDermatology can only accept a limited number of pictures at one time and can only treat one condition per visit.

Patients can cancel their UPMC eDermatology visit by navigating to the “In-Progress Appointments” tab on MyUPMC and clicking the "Cancel Visit" button.

You will be alerted of communications from UPMC eDermatology via MyUPMC message. If you would like to view a biopsy or lab test result, they can be found under the “Test Results” tab.

*Please be sure to update your notification preferences to make sure you’re receiving timely updates regarding your care by visiting “Account Settings” in MyUPMC.

Full body skin checks or evaluation of multiple moles. Please call one of our offices to schedule an appointment.
Prescribing or continuing Accutane^® from a provider outside of UPMC Dermatology.
Management of biologics/immunosuppressants. Examples of these are methotrexate, CellCept^®, HUMIRA^®, and SKYRIZI^®.