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Get expert dermatology care in Pennsylvania when you need it.

Learn more about how e-Dermatology works.

Frequently Asked Questions

On this page:

What is UPMC eDermatology?

UPMC eDermatology is a type of E-Visit for non-emergent dermatology care for a variety of conditions. UPMC's leading dermatology experts, including pediatric dermatology providers, are available through this service.

Before your E-Visit:

  • You will be asked about your skin concerns along with questions about your medical history.
  • You will upload 3-5 photos related to your skin condition.
  • You will be asked to share your health information with your provider.

For pediatric patients, proxy access is necessary for consults to be submitted and completed. The process takes about 15 minutes. The dermatology providers can offer a diagnosis, recommended treatment plan, and medication, if needed, within three business days.

UPMC eDermatology is only available in Pennsylvania. E-Visits with UPMC Dermatology are secure, HIPAA-compliant, and accessible via MyUPMC. They are not video visits or in-person visits.

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Who is eligible to use UPMC eDermatology services?

UPMC eDermatology is available for new and current patients, regardless of insurance coverage. Service is available for both adults and children, as follows:

  • Requesting care for yourself: You must be at least 18 years old and be physically located in Pennsylvania as your current location for the duration of the visit.
  • Requesting care for a child: The child can be any age. You must be the child’s parent or legal guardian, and you and the child must both be located in Pennsylvania.
  • Requesting care for an adult to whom you have proxy permissions in MyUPMC: You can initiate a UPMC eDermatology visit for the adult from within MyUPMC, a UPMC patient portal. Be sure to have that patient selected in the account menu drop-down to submit a visit for that patient.

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Do I need to schedule an appointment?

UPMC eDermatology is available 24/7 and designed for on-demand care, so no appointment is necessary. However, the dermatology provider may recommend you follow up in person for further evaluation and treatment.

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How much does UPMC eDermatology cost?

UPMC Health Plan members have access to dermatology experts, including pediatric dermatology providers, for just $75 or less.

UPMC providers are not participating providers for telemedicine services under Medicare, Medicaid, and other third-party payers.

Patients who receive services through UPMC eDermatology who are not UPMC Health Plan members acknowledge and agree that claims for such services will not be submitted to these payers and will not otherwise be covered by such payers.

Patients are personally responsible for any charges incurred while receiving care via UPMC eDermatology.

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What conditions are currently treated through UPMC eDermatology?

The following conditions are examples that can be treated via UPMC eDermatology:

  • Acne.
  • Arthropod bite.
  • Blisters.
  • Cold sore.
  • Eczema.
  • Hives.
  • Infected or inflamed cysts.
  • Moles.
  • Poison ivy.
  • Psoriasis.
  • Rash.
  • Scabies.
  • Shingles.

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Can I treat more than one condition per visit?

No, UPMC eDermatology can only accept a limited number of pictures at one time and can only treat one condition per visit.

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Can I cancel a UPMC eDermatology visit?

Patients can cancel their UPMC eDermatology visit by navigating to the “In-Progress Appointments” tab on MyUPMC and clicking the "Cancel Visit" button.

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What conditions cannot be treated by UPMC eDermatology?

  • Full body skin checks or evaluation of multiple moles. Please call one of our offices to schedule an appointment.
  • Prescribing or continuing Accutane® from a provider outside of UPMC Dermatology.
  • Management of biologics/immunosuppressants. Examples of these are methotrexate, CellCept®, HUMIRA®, and SKYRIZI®.

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For help, call the MyUPMC Support Line at 1-866-884-8579 or email

*Teledermatology services are available to Pennsylvania residents only.