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UPMC is committed to building the health system of the future where the right patient gets the right care at the right time in the right way, every time. Founded in relationship-centered care, the patient and family are partners with the health care team on the journey toward the patient's best possible state of health.

UPMC Care means that patients and families are at the center of everyone’s work. It is a culture that enables all UPMC staff to build on our excellence in technology, research, and patient care, to provide the best patient experience possible.

We are creating a caring environment that supports and enables:

  • Consistent clinical excellence
  • High level of patient and family satisfaction
  • A safe and comfortable patient experience
  • Staff vitality
  • Effective staff recruitment and retention
  • Skilled communication