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One of the primary functions of UPMC MedCall is to enable the complex process of transferring patients to any UPMC facility. UPMC MedCall should be used for all transfers: emergent, urgent, and nonurgent. The service can be accessed by means of a single contact resulting in the efficient, systematic handling of all aspects of the transfer. MedCall representatives use the same procedure regardless of which UPMC facility is involved in a transfer.
This minimizes the caller’s effort and maximizes the information returned to the physician.
MedCall representatives are sensitive to time constraints and individual situations and preferences.
MedCall representatives can:
UPMC MedCall helps secure medical appointments, and its representatives can speak with a physician to arrange an outpatient referral to a UPMC physician. Most of the time, a request for a specialist is a request for a specialist in Pittsburgh, where MedCall staff facilitates communication with the appropriate contact.
A new pilot program under way is developing the ability of MedCall staff to make outpatient appointments directly, by accessing the electronic calendars of physicians. Such a capability will allow 24-hour scheduling.