How to Use MyUPMC

MyUPMC connects you to your electronic medical record at UPMC. With MyUPMC, you can communicate directly with a provider, view upcoming and past appointments, check test results, and pay a bill with just a few simple clicks. Sign up for a MyUPMC account or download the free MyUPMC app from your app store to access your care from anywhere.

Schedule Appointments

1. From your Quick Actions, click Schedule Appointment.
2. Select the UPMC provider you want to see and answer a series of appointment-related questions.
3. Select the reason for your visit.
4. Select a location and click Continue.
5. Choose a date/time and click Continue.
6. Review appointment details and click Confirm Appointment.

Find Care

1. Click Find a Provider.
2. Search UPMC’s online directory by specialty, condition, or provider’s name.
3. Click Book Appointment to schedule online or call to book your appointment with the provided phone number.

Video Visits

1. From your home screen, select the appointment under Next Appointment.
2. Click Start Video Visit button.
   • This will not appear until 30 minutes before the scheduled appointment time.
3. Check your audio and video settings prior to joining.
4. Enter your preferred name.
5. Click Join.
   • Like a regular visit, the provider may not join right at the scheduled time of the appointment. They will join as soon as they can.

View our MyUPMC Video Visits Brochure (PDF) for further details.

View Test Results

1. From your home screen, click View Test Results.
2. Test results will automatically appear.
3. Click on a test result to view more details.

View COVID-19 Records

1. From your home screen, click Health Summary.
2. Scroll down and click COVID Records.
3. You can view administered COVID-19 vaccines and test results.

*COVID-19 vaccines and test results records will only be available if you received a dose or test from a UPMC facility. You have the option to add additional COVID-19 vaccinations or test results to your MyUPMC account.

Renew Medications

1. From your home screen, click Renew Medications.
2. Select the medication you would like to renew.
3. Click Renew.
4. Select or add the pharmacy where you want your medication renewal sent.
5. Submit the request once you have added your pharmacy information.
   • If your medication renewal is approved, you will receive an approval message that appears in your thread under Messages. *Patients will receive a notification based on their communication preferences of a new message.
   • If your medication renewal is rejected, you will be able to view your request for renewal and the feedback in Messages – Conversations. The rejection will appear with a reason for not renewing.
   • Not all prescriptions are able to be renewed through the portal. There is no option to select the medication when attempting medication renewal. You will need to reach out to your provider.

Pay Your Bill

1. From your home screen, click Pay Your Bills.
2. To pay or view:
1. UPMC Children’s Community Pediatrics click Pay online here.
2. UPMC Children’s Hospital of Pittsburgh click Pay online here.
3. For all other UPMC statements, in the Billing Center select Pay UPMC Bills.
3. Click Make a Payment and enter a payment amount, then click Continue.
4. Choose your payment method.
5. Check the box to authorize payment and enter a valid email address for your payment confirmation.
6. Click Make Payment.

Sign up for Proxy Access

1. From your home screen, click Account Settings.
2. Under Family Access, select Add Patient.
3. To gain proxy access for a child or minor, enter your child's information in the form that appears and tap Submit.
4. To gain proxy access for adults aged 18 and older, enter the individual’s information in the form that appears and tap Submit.
5. A confirmation message will be sent when your proxy linking is complete.

Send a Message

1. From your home screen, click Messages.
2. Select Send a Message to begin.
3. Select the provider* from your UPMC Care Team you want to message.
   • You cannot message a provider until you have had an appointment with them.
   • Select Billing Question if you have questions regarding a UPMC bill.
4. Select a subject for the message.
5. Type your message and add any necessary attachments.
6. Once your message is ready, click Send.

*Please note, due to the high volume of messages being received, the provider may take 3-5 business days to respond to your message.

Completing Questionnaires for your Care Team

1. From your home screen, click Health Summary.
2. Scroll down and click Medical Record on the left-hand side.
3. Scroll down to Questionnaires.

Cancel Upcoming Appointments

1. From your home screen, click View Details on the appointment you want to cancel.
2. Once you click on the appointment, click Cancel Appointment.
3. Click Confirm Cancellation.
4. A cancellation confirmation page will appear.
5. To reschedule your appointment, contact your provider’s office or schedule online for a date and time that works for your schedule.

Create a MyUPMC account by downloading the app or clicking here.

*Additional features and functionality are available on MyUPMC.com