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Text Messages (SMS/MMS) Terms of Use

Text Disclaimer

If you choose to communicate with UPMC through text messages (SMS/MMS), UPMC will use reasonable means to protect the privacy of your health information sent by such messages as provided in our Privacy Statement included in our MyUPMC Terms and Conditions and the UPMC Website/Email Terms of Use. However, UPMC cannot guarantee that communication via texts will be confidential. Data transmission over cellular airwaves cannot be guaranteed to be 100 percent secure. Additionally, UPMC will not be liable in the event that you or anyone else inappropriately uses your device or accesses your text data. UPMC will not be liable for improper disclosure of your health information that is not caused by UPMC's intentional misconduct.

Text Messaging Risks and Your Responsibility

At the discretion of UPMC, its staff, physicians, and agents (UPMC) and upon your agreement to the terms outlined, you may use text messages (SMS/MMS) to communicate with UPMC. These messages may contain your personal health information. If you decide to use text messages to communicate with UPMC, you should be aware of the following risks and your responsibilities:

  • You consent to communicate by text messages by opt-in to the mobile phone number you provided to UPMC.
    • For UPMC HealthBeats: Text HBEATS to 91939 to join UPMC HealthBeat. If you have any questions or need help, text HELP to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC HealthBeats, text STOP to 91939. Msg&Data Rates May Apply.
    • For UPMC Men's Health/Urology: Text 4MEN to 91939 to join UPMC Men's Health/Urology. If you have any questions or need help, text HELP6 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Men's Health/Urology, text STOP6 to 91939. Msg&Data Rates May Apply.
    • For UPMC Behavioral Health: Text MHTOOLS to 91939 to join UPMC Behavioral Health. If you have any questions or need help, text HELP5 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Behavioral Health, text STOP5 to 91939. Msg&Data Rates May Apply.
    • For UPMC Orthopaedics: Text Ortho to 91939 to join UPMC Orthopaedics. If you have any questions or need help, text HELP7 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Orthopaedics, text STOP7 to 91939. Msg&Data Rates May Apply.
    • For UPMC Women's Health: Text WOMEN to 91939 to join UPMC Women's Health. If you have any questions or need help, text HELP8 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Women's Health, text STOP8 to 91939. Msg&Data Rates May Apply.
    • For UPMC 50 Phenoms with Ryan Shazier: Text 50PHENOMS to 91939 to join UPMC 50 Phenoms with Ryan Shazier. If you have any questions or need help, text HELP50 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC 50 Phenoms with Ryan Shazier, text STOP50 to 91939. Msg&Data Rates May Apply.
    • For UPMC Physician Journal: Text PHYSICIAN to 91939 to join UPMC Physician Journal. If you have any questions or need help, text HELP10 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Physician Journal, text STOP10 to 91939. Msg&Data Rates May Apply.
    • For UPMC HEARTHEALTH: Text HEARTHEALTH to 91939 to join UPMC HEARTHEALTH. If you have any questions or need help, text HELP1 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC HealthBeats, text STOP1 to 91939. Msg&Data Rates May Apply.
    • For UPMC Central PA: Text Central to 91939 to join UPMC Central PA. If you have any questions or need help, text HELP16 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Neurosurgery, text STOP16 to 91939. Msg&Data Rates May Apply.
    • For UPMC Hillman Cancer Center: Text HILLMAN to 91939 to join UPMC Hillman Cancer Center. If you have any questions or need help, text HELP14 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Hillman Cancer Center, text STOP14 to 91939. Msg&Data Rates May Apply.
    • For UPMC Transplant Services: Text TRANSPLANT to 91939 to join UPMC Transplant Services. If you have any questions or need help, text HELP12 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Transplant Services, text STOP12 to 91939. Msg&Data Rates May Apply.
    • For UPMC Center for Rehabilitation Services: Text REHAB to 91939 to join UPMC Center for Rehabilitation Services. If you have any questions or need help, text HELP13 to 91939 or call 1-800-533-8762. To discontinue receiving text messages from UPMC Center for Rehabilitation Services, text STOP13 to 91939. Msg&Data Rates May Apply.
    • For MyUPMC: To begin receiving all MyUPMC text messages, text START to 51362.
      • To opt-out of MyUPMC Sign-Up Messages, text XSignup to 51362. 
      • To opt-out of Pre-Registration Notifications, text XCheckin to 51362.
      • To opt-out of Appointment Reminders, text XReminder to 51362.
      • To opt-out of Follow-Up Appointment Scheduling Reminders, text XSchedule to 51362.
      If you have any questions or need help, text HELP to 51362 or call 1-866-884-8579. To discontinue receiving text messages from MyUPMC, text STOP to 51362. Msg&Data Rates May Apply.

  • UPMC does not have a separate charge for this service; however, message and data rates may apply from your mobile carrier. Subject to the terms and conditions of your mobile carrier, you may receive text messages sent to your mobile phone. UPMC does not warrant that your mobile carrier will enable your participation in this service.
  • By providing your consent to participate in this program, you approve any charges from your mobile carrier relating to text messages to or from UPMC. Message frequency varies. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.
  • UPMC reserves the right to terminate this text service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. You are responsible for managing the types of texts you receive.
  • By enrolling in this subscription program, you consent that following such a request to unsubscribe, you will receive one (1) final message from UPMC confirming that you have been inactivated in our system. Following such confirmation message, no additional text messages will be sent unless you re-activate your subscription.
  • You must be 18 years old to be eligible to use the service. By opting-in to communicate with UPMC by text participate in a Campaign Text or Member Text you are representing that you are at least 18 years of age.
  • United States Participating Carriers Include: Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.
    *T-Mobile is not liable for delayed or undelivered messages.

Contact

UPMC HealthBeats: Should you have any questions regarding these terms of use, the Privacy Statement, or the collection, retention, or management of any information, text HELP to 91939 or call 1-800-533-8762.

Text Messages (SMS/MMS) Privacy Statement

  • The provisions of the UPMC’s relevant Privacy Statement are hereby made applicable to communications to or from UPMC by text messages. Modern information and communication technologies play a fundamental role in the activities of an organization like UPMC. We are based in the United States of America. Our principal activity is the delivery of health care services.
  • Our Privacy Statement covers the UPMC, its subsidiaries and any of its online services accessible via the primary online services listed below:

Organization Name: UPMC
Address: 200 Lothrop St.
City, Zip: Pittsburgh, 15213
State: PA
Country: USA
Primary online services: www.upmc.com; www.chp.edu; hillman.upmc.com; www.upmccancercenter.com; www.altoonaregional.org