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Caring for Your Mental and Behavioral Health During COVID-19

At UPMC Western Psychiatric Hospital and UPMC Western Behavioral Health, we are committed to treating a wide range of behavioral, emotional, and mental health challenges to people in our community. Our top priority is providing world-class care to people who need it.

That commitment remains our focus during the COVID-19 pandemic. Difficult times can put an added strain on your mental health, and we're here to help.

We continue to offer expert mental health care while taking every step to protect you from COVID-19. Mental health can't wait for the pandemic to end. If you need us, we are here for you.

Your Safety Is Our Top Priority

At UPMC Western, we care for a variety of behavioral and mental health conditions in both children and adults.

If you have a mental health need, it is safe to visit us for an appointment.

To protect patients and staff from the coronavirus, we are taking extra precautions. We are following all recommendations from the Pennsylvania Department of Health and the Centers for Disease Control and Prevention (CDC).

  • We screen patients and staff for COVID-19 exposure and symptoms.
  • We have expanded our testing capacity for the coronavirus. Find out more about our testing procedures.
  • We require all adults and children over 2 years old to wear facemasks at all times inside all UPMC facilities.
  • We use hospital-grade disinfectants to extensively clean all of our facilities. We are especially focused on sanitizing high-touch areas like countertops and doorknobs.
  • Our health care workers can provide expert care for any of your medical needs. We have enough supplies of masks, gowns, gloves, and other personal protective equipment (PPE) to keep them — and you — safe.

To protect our patients and staff, and to limit the potential for the spread of infectious disease, we currently are restricting visitors and volunteers at UPMC facilities. See our updated policy.

To find out more about what we're doing to provide care and keep you safe from COVID-19, visit

What to Expect During Your In-Person Behavioral Health Visit

Your safety is our top priority when you visit. We have updated our facility policies to provide necessary protection to patients and staff, rolling out extensive precautions. Before your appointment, talk to your doctor about what to expect on your visit, including:

  • When to arrive.
  • What to do when you get there.
  • What you should bring.

You must wear a facemask to enter our facilities and continue to wear it throughout the building. We also ask that you follow COVID-19 preventive measures, such as regular handwashing and proper social distancing.

More than ever, we're working to protect you. You can count on us.

More UPMC Resources

  • Schedule your appointment: To make an appointment, call UPMC Western Psychiatric Hospital at 1-877-624-4100 or 412-624-1000. To schedule an appointment for children or adolescents, please call the UPMC Western Behavioral Health Child Services central call line at 412-235-5444.
  • resolve Crisis Services: If you are experiencing a mental health emergency, call resolve Crisis Services at 1-888-796-8226 (1-888-7YOUCAN). The service is available 24/7 and is free to Allegheny County residents.
  • Visitor restrictions: We are currently restricting visitors at our locations to protect patients and staff. Find out more about our policy.