Our Goal: Complete Patient Satisfaction

At UPMC Centers for Rehab Services (CRS), we work to ensure that each patient receives the best service possible.

Our knowledgeable staff assists with all aspects of your visit, such as:

• Providing directions to one of our more than 70 rehabilitation therapy facilities
• Helping to ensure timely treatments
• Facilitating paperwork
• Creating individualized plans of care

From the moment you walk in the door at any CRS facility, we want you to feel at ease.

And, because patient satisfaction is so important to us, we are constantly evaluating our services and encouraging feedback.

In a recent survey, more than 98 percent of patients who provided their opinions indicated:

• “It was worthwhile for me to have received therapy at this clinic.”
• “I was satisfied with the results of my treatment.”

More than 99 percent said:

• “I would return to this clinic again if I needed further treatment.”
• “I would recommend this clinic to a friend or family member.”

Patient feedback, and the use of our patient satisfaction survey, helps CRS continue to provide excellent patient care.