How to Prepare for Your Therapy Visit at UPMC Centers for Rehab Services

No, in most cases you do not need a referral from your doctor for treatment at Centers for Rehab Services. Direct Access permits patients to begin care for up to 30 days. After your first visit, we communicate with your doctor so that she/he is informed and your records are updated. 

To schedule an appointment at a time and CRS location that is convenient for you, please call us at 1-888-724-4277. You can also e-mail CRS with questions about scheduling or to pre-register for an appointment at CrsRefCoordinator@upmc.edu.

For an initial physical or occupational therapy session, it is important to bring proper documentation and medical records including:

• Up-to-date insurance information
• A list of medicines you take
• Referral for therapy (if referred by a physician)
• X-rays, MRIs, or any reports related to your condition
• Assistive devices such as a cane, splint, or walker
• Completed medical history form
• A list of questions or concerns for your therapist

We recommend wearing loose-fitting, comfortable clothing and comfortable shoes.

Please plan to arrive at least 30 minutes early so you have time to complete your medical history forms. If you have questions, feel free to ask at any time. Helping you understand your condition, your insurance coverage, your customized exercise plan, and anything related to your in-office therapy sessions is part of our mission.

During your first appointment your therapist will complete a thorough evaluation and provide a recommended treatment plan. Be prepared to describe your condition and pain level and answer any questions your therapist may have, such as the goals you would like to achieve.

The length of an appointment may vary depending on the activities your therapist has planned. A typical session can last anywhere from half an hour to one hour. Our clinical team will work with you to be efficient and assure that you receive an understanding of your recovery plan and value at each appointment.

While you are participating in physical therapy, your therapist will establish a customized at-home exercise plan for continued improvement in-between appointments. The best way to recover and reach your recovery goals is to thoroughly understand your exercise plan and create time to complete it per your home exercises.

At any time if you experience pain or do not understand how to perform an exercise call, call or ask your therapist. We are here to educate and guide you and help you reach your goals.

Everyone is unique and heals at a different pace. Depending upon your condition, needs, and set goals, your therapist will provide you with an estimated timeline, which may be revised based upon your progress.

We understand that time is one of our most valuable resources. With that in mind, we will work together as a team to help you progress at your pace. Your in-office therapy sessions, diligence with your customized home exercise program, and teamwork all play a role in a proper and timely recovery.

Following an initial appointment, your therapist will provide you with an estimated timeline of care including a recommended number of sessions, which you can use to make the appropriate follow up appointments.

Keeping your appointments and adherence to your customized home exercise plan on the front end of your recovery timeline is vital. Managing your visits/appointments moving forward becomes easier as you progress.

UPMC Centers for Rehab Services accepts most major insurance plans and can provide services under your workers' compensation.

For more information about who to contact regarding your visit at UPMC Centers for Rehab Services, visit the Contact Us page.

You can also contact your most convenient UPMC Centers for Rehab Services location directly at any time with any question.