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Quality of Care

Our quality care goal is to deliver the right care, in the right way, at the right time to every patient. It requires the expertise, commitment, coordination, and innovative ideas of many to achieve. We are passionate about making sure our patients have the best care in the safest environment.

Understanding quality of care data can be confusing. If you have questions about UPMC Pinnacle’s quality information or data, please contact our Performance Improvement Department at 717-231-8469.

Do you have a concern about your care, or the care of a family member?

Our patient representatives are here to help. If you have a patient care-related issue that you prefer not to send via email, please call 717-782-5503 or mail it to: 

Patient Representatives Office
UPMC Pinnacle Hospitals
P.O. Box 8700
Harrisburg, PA 17105-8700

For other UPMC Pinnacle-related questions, please go to the Contact Us page and select the appropriate number.

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