At UPMC, Pinnacle, nothing is more important than making sure our patients get the right care at the right time in the right way — every time. Our dedicated doctors, nurses, and staff constantly review our processes for continual improvement, introducing new ideas and implementing best practices to enhance our already excellent record of care. We measure our performance against the best hospitals nationwide, resulting in outcomes that let you, our patient, know how well we are performing.
We invite you to take some time to review our quality measures and initiatives. Our goal is to not only provide you with the highest quality of care, but also to empower you to make confident and well-informed health care decisions. We focus on the management of:
To understand how we are doing our efforts, we regularly evaluate our success rates by measuring our data for these conditions against the average for all reporting hospitals in the United States. You can find more data and quality measures from our hospitals and other hospitals through the organizations listed below.
Government agencies and a variety of special interest groups provide quality data on health care services. These organizations use a wide range of methodologies to rank health care institutions and physicians based on quality. The rankings are available on the Internet or through publications available for purchase. Visit these sites to get additional data and compare hospitals:
Understanding data on quality of care can be confusing. We encourage you to discuss your questions or concerns with your doctor. You can also contact the UPMC Pinnacle Performance Improvement Department at 717-231-8469.
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