Patient Relations at UPMC Passavant

Concerns may arise during a hospital stay.

Your nurse and the nursing unit director at UPMC Passavant are available to address your concerns. They should be your first point of contact. When an issue or concern involves other departments, they can reach the appropriate director to resolve it.

If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.

Contact UPMC Passavant Patient Relations at 412-748-6863.

Billing questions

We are here to help with your billing questions and concerns. Please call UPMC Patient Financial Services Center or UPMC Customer Service or visit our Paying My Bill site to learn more about the services we offer, such as payment plans, price estimates, and Financial Assistance.

• UPMC Patient Financial Services Center: 1-800-371-8359
• UPMC Customer Service: 1-844-591-5949

Other Resources if You Still Have Concerns

If you believe we have not addressed your concerns about care or safety, you may contact:

• The Pennsylvania Department of Health — the licensing agency for UPMC Passavant.
• The Joint Commission — the accreditation agency for UPMC Passavant.

Submit your concerns to:

The Pennsylvania Department of Health, Division of Acute and Ambulatory Care
Health and Welfare Building
P.O. Box 90
Harrisburg, PA 17108-0090
1-800-254-5164

Contact the the Joint Commission’s Office of Quality Monitoring by:

• Phone at 1-800-994-6610.
• Email at complaint@jointcomission.org.

Additional Resources

• Health Library
• Pay Your Bill
• UPMC's Notice of Privacy Practices
• Tell Us What You Think About Our Services
• Classes and Events