Building on a solid foundation as a well-respected and deeply rooted community hospital, UPMC Passavant has been transformed in recent years into an advanced care center, providing highly specialized medical and surgical treatment by expertly trained and renowned physicians. And this transformation is only the beginning.
As UPMC’s tertiary care center north of Pittsburgh, this state-of-the-art hospital offers UPMC’s brand of world-class medical care at two convenient campuses in McCandless and Cranberry to serve the communities and counties north of the city.
This means advanced, high-quality care and all of the resources of an academic medical center are now available closer to residents north of Pittsburgh. And with strong specialty programs in heart care, cancer care, orthopaedics, and spine surgery at the McCandless campus; a comprehensive breast center and state-of-the-art Imaging Center at the Cranberry campus; and a truly patient-and-family-centered atmosphere, UPMC Passavant is demonstrating its commitment to excellence in patient care today and building on that commitment to offer our patients excellent health care in the future.
Creating a Healing Environment
From the moment you arrive at the front entrance of UPMC Passavant, you’ll notice something decidedly different – valet parking, a concierge to greet you, bellhop services, and natural light flowing through the many windows. And everywhere, smiling, welcoming faces.
It’s all part of our effort to create a truly patient-and-family-centered environment, one that will ease patients’ minds, make them feel welcomed and cared for and, we hope, positively impact the healing process.
It begins with finding the right people to provide patient care – people who are friendly, caring, and willing to give that extra effort to provide a higher level of service to our patients. Then we train our staff to offer family-focused care. This means recognizing that a person’s health affects not just him or her, but immediate and extended family as well. It all converges when we make sure that the entire family feels included and welcome and that their needs are met, too.
Concierge Service
As part of our effort to create a patient-and-family-centered atmosphere, UPMC Passavant offers Concierge Services at both the McCandless and Cranberry campuses.
This unique program offers an impressive array of resources, including a dedicated team of staff who are able to provide assistance at a moment’s notice.
Concierge Services are especially helpful to our out-of-town patients and families who may need assistance during their stay. Our professionals can help with driving directions, hotel accommodations, and any special needs. They are often waiting at the door to greet the family when they arrive, and they assist the patient and family throughout their stay.
Some features of the program include:
- Amenities desk for visitors and employees
- Family courtesy pagers
- At Your Request meal service to waiting families
- Bellhop and patient escort services
- Referral to area hotels, restaurants, and shops
Additional Resources
