Civil Rights Grievances

Discrimination is Against the Law

UPMC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2). UPMC does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

UPMC provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

Qualified sign language interpreters
Written information in other formats (Braille, large print, audio, accessible electronic formats, and other formats).
Provides free language assistance services to people whose primary language is not English, which may include:

Qualified interpreters
Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Civil Rights Coordinator at 1-877-983-8442 or CivilRights@UPMC.edu.

If you believe that UPMC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Civil Rights Coordinator at 3600 Forbes Ave. Suite 7015, Pittsburgh, PA 15213 or CivilRights@UPMC.edu. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at hhs.gov/ocr/office/file/index.html.

Notice of Availability of Language Assistance Services and Auxiliary Aids and Services

UPMC, in its health programs and activities, provides language assistance services and appropriate auxiliary aids and services free of charge to participants, beneficiaries, enrollees, and applicants of its health programs or activities, and members of the public.

English

ATTENTION: If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-855-50-24747 TTY: 711 or speak to your provider.