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UPMC now offers waitlist options for patients who wanted to be seen sooner by their doctor or care team. When scheduling an appointment, you can ask your office to add you to the waitlist* and you’ll be contacted if a sooner appointment** becomes available through your UPMC patient portal.
MyUPMC users will be contacted through a portal notification, email, and text message if an appointment becomes available. Click on the notification or link within the email or text message to see the details and accept the new appointment.
UPMC Central PA Portal users will receive an email or text message if an appointment becomes available. Click on the link within the email or text message to see the details and accept the new appointment.
Not sure which patient portal is for you? Learn more about UPMC’s patient portals.
*Not all future appointments and tests are eligible.
**Openings for wait-listed appointments are time sensitive and may no longer be available.
You can ask to be added to the waitlist for an appointment when scheduling over the phone or in the office.
After a sooner appointment offer has been accepted, your previously scheduled appointment date and time will be canceled. Your new appointment date and time will appear in your patient portal.
After an appointment offer has been declined, your appointment date and time will stay the same. You will still receive sooner appointment offers in the future as they become available.
Waitlist appointment offers are available on a first-come, first-served basis and are sent to multiple patients at a time. If someone else claims the offer before you do, you will remain on the waitlist and be notified of future openings.
For some appointments and tests, the timing is important for the patient’s care (ex: a specific number of weeks after a procedure). Because of this, not all appointments and tests can have a waitlist.
You can remove yourself from the waitlist on the appointment screen in your patient portal or by contacting the office. You can opt back in at any time.
Simply reply “XWaitlist” if you no longer want to receive waitlist text messages.
Since appointment availability is based on many factors, your care team is not able to know if or when you’ll get an offer. If you are eligible to receive an offer, you’ll be notified as soon as an earlier appointment time becomes available. To help you get notified quicker, visit your app store to download your patient portal app and make sure your contact information is up to date.
