Dedicated Member Services Team for Transgender Members
UPMC Health Plan is committed to helping all members, including those in the transgender community, fully understand their benefits, access services, and live their healthiest life. We at UPMC Health Plan never lose sight of the fact that the transgender community routinely face heightened levels of discrimination and a host of other challenges, so we created a dedicated member services team to best serve the needs of the community.
UPMC Health Plan’s Dedicated Member Services Team for Transgender Members includes individuals specifically trained to provide member support from a variety of departments, including the following:
- Customer service
- Care management
- Medical policy
We make certain that our members in the transgender community have access to award-winning member services support dedicated to explaining transgender coverage and answering questions about related issues. UPMC Health Plan members interested in learning more about transgender coverage are encouraged to call Member Services at 1-844-202-0126 (or 800-361-2629 for TTY) or the phone number on the back of their insurance card.