Resources for LGBTQ+ Patients and Caregivers

The Human Rights Campaign (HRC) Foundation recently recognized UPMC Children’s Hospital of Pittsburgh and Western Psychiatric Institute and Clinic of UPMC for LGBTQ+ health care equality. They are among a small group of hospitals nationwide who excel inthe following areas:

• Foundational elements of LGBTQ+ patient-centered care
• LGBTQ+ patient services and support
• LGBTQ+ patient and community engagement
• Employee benefits and policies

Our goal is to provide this quality of care at all UPMC locations, and want all patients and families to know they are welcome and supported.

UPMC offers treatment and support for the health needs of LGBTQ+ patients.

• Pittsburgh AIDS Center for Treatment
• HIV Pre-exposure Prophylaxis Clinic
• Children’s Gender and Sexual Development Program

Our UPMC Health Library has many topics about LGBTQ+ health, from commonly asked questions about sexual orientation to transition options.

• Sexual Orientation
• Common Questions About Sexual Orientation
• Your Teen's Sexual Orientation and Gender Identity
• Gender Identity and Transgender Issues
• Medical and Other Transition Options for Transgender People
• Gender Dysphoria

Dedicated Member Services Team for Transgender Members

UPMC Health Plan is committed to assisting all members, including those in the Transgender community, to fully understand their benefits, to access services, and to live a healthy life. We make certain our members in the Transgender community have access to award-winning member services support dedicated to explaining Transgender coverage and answering questions about related issues. The goal of UPMC Health Plan’s Dedicated Member Services Team for Transgender Members is to provide access to the most appropriate and effective care for our members in the Transgender community.

UPMC Health Plan’s Dedicated Member Services Team for Transgender Members includes individuals specifically trained to provide member support from a variety of departments, including the following:

• Customer service
• Pharmacy
• Care management
• Medical policy
• Pediatrics
• Others

Not only do team members provide answers to coverage or provider-related questions, for example, but they serve as a referral service to community resources for the Transgender community. UPMC Health Plan members interested in learning more about Transgender coverage are encouraged to call Member Services at 1-844-202-0126 (or 1-800-361-2629 for TTY) or the phone number on the back of their insurance card.

There are many local and national resources available to help support the health and wellness of LGBTQ+ patients and caregivers.

Local Organizations

• Persad Center
• Delta Foundation of Pittsburgh

National Organizations

• CDC Lesbian, Gay, Bisexual, and Transgender Health
• National LGBTQ+ Health Education Center
• Human Rights Campaign

Hotlines

• Trevor Lifeline
• Trans Lifeline
• LGBTQ+ National Help Center Hotlines

UPMC

• UPMC CareFinder
• Find A Doctor, UPMC