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A composite of three images. The first image shows two fathers with their son. The middle image shows a Pride event. The third image shows a lesbian couple laughing and looking at a picture.
A composite of three images. The first image shows two fathers with their son. The middle image shows a Pride event. The third image shows a lesbian couple laughing and looking at a picture.

Resources for LGBTQIA+ Patients and Caregivers

All patients and caregivers should have easy access to resources that help them to navigate their health care journey. This is your guide to clinical care and supportive resources available to LGBTQIA+ patients and caregivers at UPMC, and in the community.

UPMC has LGBTQIA+ knowledgeable providers as well as integrated clinical services* to meet the needs of the LGBTQIA+ community with specific services to provide care to transgender and gender diverse people.  To find the provider who is right for you please see the LGBTQIA+ Clinical Services Tab below.

*Integrated clinical services include the Gender and Sexual Development Clinic, the PACT clinic, and the PrEP clinic.

LGBTQIA+ Clinical Services

UPMC provides care to the LGBTQIA+ communities and has specialty services for Trans and Gender Diverse (TGD) people.

Learn about LGBTQIA+ services

LGBTQIA+ Affirming Provider Designation

Providers can now earn the LGBTQIA+ Affirming Provider Designation to be displayed in both Find-A-Doc and Find Care directories. The UPMC Health Plan, in partnership with the Wolff Center, established the LGBTQIA+ Affirming Provider Designation to make it easier for members to find providers who can communicate and validate the LGBTQIA+ patient experience and create a safe and welcoming patient-provider relationship.

Schedule an Appointment with an LGBTQIA+ Affirming Provider


UPMC Health Plan members can also search filter in the Find Care Directory for the affirming provider flag.

Patient Rights

UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, limited English proficiency ancestry, national origin, age, gender, genetics, sexual orientation, gender identity, gender expression, marital, familial, disability status or status as a covered veteran or any other legally protected status. View UPMC's nondiscrimination policy in patient care and employment.

Learn more about Patient Rights & Responsibilities at UPMC Hospitals.

Getting to Know You

At UPMC, we have a diverse patient population. Our goal is to make sure all patients are treated with dignity and respect and have their individual needs met while feeling safe and affirmed during their care.  Our commitment includes using the chosen name and personal pronouns for every patient, visitor, employee, and member as well as recognizing and supporting LGBTQIA+ families across the lifespan.

A routine part of the 'history and physical' can include asking about your sexual orientation and gender identity (SOGI). We are working to do a better job at asking and maintaining this information for all patients because it can impact medical decisions. It helps to create care that is personalized, relevant, and sensitive to your needs.

As we move to one integrated electronic health record, UPMC is working with our electronic health record providers and staff development departments to ensure that our technology and training can meet our commitment to dignity and respect. Patients with a MyUPMC or UPMC Central PA Portal account can add their preferred name to their UPMC medical record in the “Account Settings” section of the portal. At this time not all our electronic health records and other databases can collect SOGI data. We are working on implementing this across UPMC, also while working to ensure that our employees are trained to care for you and your family. To learn more, read the SOGI patient brochure.

Contact Us

If you would like to know more about the resources we offer or help getting connected to clinical services at UPMC please contact at the form below. This email is monitored during business hours, Monday – Friday, 8:00 a.m. - 4:30 p.m., and we generally respond within two business days.

If you need help in an emergency please contact 911 or go to your nearest emergency department. If you are having a concern that requires crisis support please call resolve Crisis Services at 1-888-796-8226, or review the additional resources we have listed under “Hotlines.”

Submit an Inquiry

Should a concern about your experience at UPMC arise, discuss it with the involved parties. If the concern remains unresolved, please call one of our Patient Relations Departments.

For questions or concerns about your experience at a UPMC practice not located in a hospital, please call the toll-free Patient Relations Customer Service Line at 1-866-705-7020 or contact us at

Contacting the Patient Relations Department will not negatively affect your care.

You can also submit an inquiry below for a complaint or concern, to make an update to your medical record (including legal name and/or sex), request a referral, provide feedback, and more.

We will review your inquiry and provide you with a quick response. 

Contact Us

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