Skip to Content
800-533-8762
  • Careers
  • Newsroom
  • Health Care Professionals
  • About Us
  • Contact Us
UPMC
  • Find a Doctor
  • Services
    • Frequently Searched Services
    • Frequently Searched Services
      Allergy & Immunology Behavioral & Mental Health Cancer Ear, Nose & Throat Endocrinology Gastroenterology Heart & Vascular Imaging Neurosciences Orthopaedics
      Physical Rehabilitation Plastic & Reconstructive Surgery Primary Care Senior Services Sports Medicine Telemedicine Transplant Surgery Walk-In Care Weight Management Women’s Health
      See all Services
    • Services by Region
    • Find a UPMC health care facility close to you quickly by browsing by region.
      UPMC in Western Pa. Western Pa. and New York
      UPMC in Central Pa. Central Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Services
  • Locations
    • Locations by Type
    • Locations by Type
      UPMC hospitals
      Hospitals
      Physical Therapy
      Physical Therapy
      Urgent care
      Walk-In Care
      UPMC Outpatient Centers
      Outpatient Centers
      UPMC Imaging Services
      Imaging
      Community Health Centers
      Community Health Centers
      See All Locations
    • Locations by Region
    • Locations by Region
      UPMC in Southwest Pa. Southwest Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Northwest Pa and Ny. Northwest Pa. & Western N.Y.
      UPMC in West Central Pa. West Central Pa.
      UPMC in Central Pa. Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Locations
  • Patients & Visitors
    • Patient & Visitor Resources
    • Patient & Visitor Resources
      Patients and Visitors Resources Pay a Bill Classes & Events Medical Records Health Library Patient Information
      Patient Portals Privacy Information Shared Decision Making Traveling Patients Visitor Information
      Man uses mobile phone
      Pay a Bill
      Nurse reviews medical chart
      Request Medical Records
  • Patient Portals
  • Find Covid-19 updates
  • Schedule an appointment
  • Request medical records
  • Pay a bill
  • Learn about financial assistance
  • Find classes & events
  • Send a patient an eCard
  • Make a donation
  • Volunteer
  • Read HealthBeat blog
  • Explore UPMC Careers
Skip to Content
UPMC
  • Patient Portals
  • For Patients & Visitors
    • Find a Doctor
    • Locations
    • Patient & Visitor Resources
    • Pay a Bill
    • Services
    • More
      • Medical Records
      • Financial Assistance
      • Classes & Events
      • HealthBeat Blog
      • Health Library
  • About UPMC
    • Why UPMC
    • Facts & Stats
    • Supply Chain Management
    • Community Commitment
    • More
      • Financials
      • Support UPMC
      • UPMC Apps
      • UPMC Enterprises
      • UPMC International
  • For Health Care Professionals
    • Physician Information
    • Resources
    • Education & Training
    • Departments
    • Credentialing
  • Careers
  • Contact Us
  • Newsroom
  • UPMC >
  • Patient and Visitor Resources >
  • Information for Patients >
  • Patient Relations
Patient and Visitor Resources
Safe Haven Program
Patient Portals
Pre-Registration
Classes and Events
Traveling Patients
Patient Education
Food and Nutrition Services
Information for Patients
Thank A Nurse
Waitlist
Before Your Appointment, Surgery, or Procedure
During Your Stay
After Your Stay
Patient Rights and Responsibilities
Patient Forms
Resources for LGBTQ+ Patients, Caregivers
Civil Rights Grievances
Advance Care Planning
Patient and Family Advisory Council
Patient Relations
Disabilities Resource Center
Flu - Frequently Asked Questions
Inpatient vs. Observation Status - Frequently Asked Questions
Information for Visitors
Medical Records
Paying My Bill
Privacy Information
Shared Decision Making
Ecards
Patient and Visitor Resources
Safe Haven Program
Patient Portals
Pre-Registration
Classes and Events
Traveling Patients
Patient Education
Food and Nutrition Services
Information for Patients
Thank A Nurse
Waitlist
Before Your Appointment, Surgery, or Procedure
During Your Stay
After Your Stay
Patient Rights and Responsibilities
Patient Forms
Resources for LGBTQ+ Patients, Caregivers
Civil Rights Grievances
Advance Care Planning
Patient and Family Advisory Council
Patient Relations
Disabilities Resource Center
Flu - Frequently Asked Questions
Inpatient vs. Observation Status - Frequently Asked Questions
Information for Visitors
Medical Records
Paying My Bill
Privacy Information
Shared Decision Making
Ecards

Chat Keywords List

  • cancel or exit: Stops your conversation
  • start over: Restarts your current scenario
  • help: Shows what this bot can do
  • terms: Shows terms of use and privacy statement
  • feedback: Give us feedback
Continue
Chat with UPMC
RESTART
MENU
CLOSE

UPMC Patient Relations

On this page:

  • What We Do
  • Give Us Your Feedback
  • Patient Relations Phone Numbers by Hospital
  • Condition Help
  • The UPMC Intermediation Program
  • External Resources

What We Do

All of us at UPMC Patient Relations want you to feel comfortable and confident in the care you receive at our hospitals.

The Patient Relations Department at UPMC:

  • Acts as a liaison to address the concerns of our patients and those who care about them.
  • Helps patients and families to ensure their hospital stay or visit is a positive one.
  • Assists patients or visitors who require additional accommodations during their stay or visit at a UPMC hospital.

Back to top


Give Us Your Feedback

Should a concern about your experience at UPMC arise, discuss it with the involved parties.

If the concern remains unresolved, please call one of our Patient Relations Departments listed below. You may also share your hospital experience with us by completing an online comment card.

We will investigate your concern and provide you with a quick response. Contacting the Patient Relations Department will not negatively affect your care.

Also, you can be confident that we will use the concerns we receive to improve the manner in which we care for our patients. The goal is for our patients to return to UPMC for all of their future needs.

We welcome your feedback, so we can learn about what we’re doing well and what we need to improve.

For questions or concerns about your experience at a UPMC practice not located in a hospital, please call the toll-free Patient Relations Customer Service Line at 1‑866‑705‑7020.

Back to top


UPMC Patient Relations Phone Numbers by Hospital

  • UPMC Carlisle: 717-960-3359
  • UPMC Chautauqua: 716-664-8271 
  • UPMC Children's Hospital of Pittsburgh: 412-692-5489
  • UPMC Community Osteopathic: 717-782-5503
  • UPMC Magee-Womens Hospital: 412-641-4579
  • Physician Services Division: 1-855-441-8762 (toll-free)
  • UPMC Altoona: 814-889-3219
  • UPMC Bedford: 814-623-3585
  • UPMC Cole: 814-260-5575
  • UPMC Harrisburg: 717-782-5503
  • UPMC Hillman Cancer Center: 412-623-3478
  • UPMC East: 412-357-3800
  • UPMC Hamot: 814-877-3767
  • UPMC Hamot Outpatient Physician Network: 814-877-7102
  • UPMC Hanover: 717-316-2273
  • UPMC Horizon: 724-589-6240
  • UPMC Jameson: 724-656-4255
  • UPMC Lititz: 717-782-5503
  • UPMC Outpatient Emergency Department at Lock Haven: 570-893-5221
  • UPMC McKeesport: 412-664-2005
  • UPMC Memorial: 717-849-5300
  • UPMC Mercy: 412-232-7204
  • UPMC Muncy: 570-546-4242
  • UPMC Northwest: 814-676-7154
  • UPMC Passavant–Cranberry: 412-748-6863
  • UPMC Passavant–McCandless: 412-748-6863
  • UPMC Presbyterian: 412-647-7615
  • UPMC Shadyside: 412-623-2014
  • UPMC St. Margaret: 412-784-7052
  • UPMC Susquehanna's Medical Group: 570-320-7696
  • UPMC Wellsboro: 570-404-7536
  • UPMC West Shore: 717-782-5503
  • UPMC Western Psychiatric Hospital: 412-246-5201
  • UPMC Williamsport: 570-321-2104
  • UPMC Williamsport Divine Providence Campus: 570-321-2104

Billing concerns

Hospital Division/Physician Services Division: 1-844-591-5949

Back to top

Condition Help

We at UPMC count on you to be an active part of the health care team, and we want you to tell us when you see something that just doesn’t seem right. You can do this by picking up the phone and telling the operator that you have what UPMC calls a Condition Help.

To report a Condition Help while in the hospital, please dial:

  • UPMC Children’s Hospital of Pittsburgh: 692-3456
  • UPMC Magee-Womens Hospital: 1-4444
  • UPMC Altoona: 889-4000
  • UPMC Bedford: 623-4740
  • UPMC East: 112
  • UPMC Hamot: 7300
  • UPMC Horizon-Greenville: 5555
  • UPMC Horizon-Shenago Valley: 5511
  • UPMC McKeesport: 111
  • UPMC Mercy: 111
  • UPMC Montefiore: 7-3131
  • UPMC Northwest: 4-4444
  • UPMC Passavant: 111
  • UPMC Presbyterian: 7-3131
  • UPMC Shadyside: 3-3131
  • UPMC St. Margaret: 7070
  • UPMC Western Psychiatric Hospital: 586-9742

Back to top


Discrimination Complaints

Section 1557 and its implementing regulation provide that an individual shall not be excluded from participation in, be denied the benefits of, or be subjected to discrimination on the grounds prohibited under Title VI of the Civil Rights Act of 1964 (race, color, national origin), Title IX of the Education Amendments of 1972 (sex including sexual orientation and gender identity), the Age Discrimination Act of 1975 (age), or Section 504 of the Rehabilitation Act of 1973 (disability) in covered health programs or activities.

Any person who believes they has been subjected to discrimination may file a grievance under this procedure. To initiate this process, please contact the UPMC Compliance Hotline at 1-877-983-8442.

Back to top


The UPMC Intermediation Program

If you are unable to have your concerns addressed through the Patient Relations process, your Patient Relations representative may suggest that you participate in the UPMC Intermediation Program.

This unique, patient-centered mediation program for resolving complex grievances:

  • Gives patients and their families the chance to meet with UPMC staff to discuss the care they received, with a neutral third party facilitating the discussion.
  • Helps UPMC improve communication with our patients and their families.
  • Allows us to transform the care that we provide.
Download the UPMC Intermediation Program brochure (PDF) »

Back to top


External Resources

If a patient or the patient's representative believes UPMC has not adequately addressed his or her concerns about care or safety, resources are available.

The Pennsylvania Department of Health

The Pennsylvania Department of Health is also available to assist you with any questions or concerns about your hospital care. You can reach the Department of Health by calling 800-254-5164 or
writing:

Acute and Ambulatory Care Services
Pennsylvania Department of Health
Room 532 Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120


The Joint Commission

The Joint Commission is an accreditation agency for UPMC hospitals.

To contact The Joint Commission, Office of Quality and Patient Safety, use the “Report a Patient Safety Event” link in the “Action Center” on The Joint Commission website.

You may also contact The Joint Commission by fax (1-630-792-5636), or by writing:

The Office of Quality and Patient Safety (OQPS),
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181


Livanta

Concerns regarding quality of care or premature discharge may be addressed to:

Livanta
Attn: Review Services
9090 Junction Drive Suite 10
Annapolis Junction, MD 20701
Phone: 1-866-815-5440


The Pennsylvania Department of Public Welfare

For mental health and substance abuse related concerns, call the Department of Public Welfare at 412-565-5226.


Quality Insights of Pennsylvania

Medicare patients who have concerns regarding any medically necessary services or discharge services may call the Quality Insights Medicare Beneficiary Complaint Hotline at 800-642-8686.

For dialysis (ESRD) patients, complaints may be addressed to:

Quality Insights Renal Network 4 
610 Freedom Business Center, Suite 102
King of Prussia, PA 19406

1-800-548-9205

Email: qirn4@nw4.esrd.net

Back to top

UPMC
200 Lothrop Street Pittsburgh, PA 15213

412-647-8762 800-533-8762

Patients And Visitors
  • Find a Doctor
  • Locations
  • Pay a Bill
  • Patient & Visitor Resources
  • Disabilities Resource Center
  • Services
  • Medical Records
  • No Surprises Act
  • Price Transparency
  • Financial Assistance
  • Classes & Events
  • Health Library
Health Care Professionals
  • Physician Information
  • Resources
  • Education & Training
  • Departments
  • Credentialing
Newsroom
  • Newsroom Home
  • Inside Life Changing Medicine Blog
  • News Releases
About
  • Why UPMC
  • Facts & Stats
  • Supply Chain Management
  • Community Commitment
  • Financials
  • Supporting UPMC
  • HealthBeat Blog
  • UPMC Apps
  • UPMC Enterprises
  • UPMC Health Plan
  • UPMC International
  • Nondiscrimination Policy
Life changing is...
Follow UPMC
  • Contact Us
  • Website/Email Terms of Use
  • Medical Advice Disclaimer
  • Privacy Information
  • Active Privacy Alerts
  • Sitemap
© 2025 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit healthwise.org
Find Care
Providers
Video Visit
Portal Login