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After Your Stay at a UPMC Hospital

How We Can Help After You Leave

On this page:


Patient Survey

After your discharge, you may receive a survey form in the mail.

The UPMC patient survey is our tool to know what we are doing well, and where we need to improve. It is your tool to let us know how we cared for you.

Your response is important to us. If you receive a patient survey, we encourage you to complete it honestly and return it in the envelope provided.

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Billing

We are here to help with your billing questions and concerns. Please call UPMC Patient Financial Services Center or UPMC Customer Service or visit our Paying My Bill site to learn more about the services we offer, such as payment plans, price estimates, and Financial Assistance.

  • UPMC Patient Financial Services Center: 1-800-371-8359
  • UPMC Customer Service: 1-844-591-5949

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Home Care and Home Medical Equipment

After returning home from their hospital stay, some patients receive follow-up care in their home from UPMC’s home care services.

Home medical equipment is sometimes essential to a patient's recovery or independence. Some patients need wheelchairs, special bathroom supplies, hospital-type beds, or other medical equipment once they return home.

UPMC Home Medical Equipment provides:

  • Experienced professionals and services
  • The latest medical products and technologies
  • Delivery and set-up

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Rehab and Long-Term Care

Many patients continue their recovery with the services of physical and occupational therapists and other rehabilitation professionals.

Not all patients go back home immediately after a hospital stay.

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