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Our Experts at resolve Crisis Services

UPMC Content 3

resolve Crisis Services has over 150 team members who have extensive training in dealing with crisis situations.

We offer support and stabilization during a crisis, with a goal of collaborating with our clients and their families or friends.

We have many in-house crisis services, but also refer our clients to outside support that they may need.

The resolve Crisis Team

Many of our team members have gone through similar crises in their own lives. This experience lends empathy and understanding to the services we provide.


Psychiatrists at resolve work closely with the clinical team to assess the needs of each client.

They're on-call 24-hours a day and provide consults for our:

  • Crisis hotline (1-888-796-8226)
  • Mobile crisis unit
  • Walk-in center
  • Residential services

Our psychiatrists work with residential clients and the clinical team to decide on goals and create plans of care.

Crisis clinicians

Crisis clinicians provide crisis intakes and assessments in all departments at resolve.

They work to:

  • Provide support
  • Ease crisis symptoms
  • Find outside resources
  • Stabilize the crisis

Crisis clinicians work closely with the clinical team and clients to decide on proper treatment and plans of care.

Crisis nurses

Our crisis nurses support our walk-in center and residential program 24-hours a day. They work with the team and other trained experts on crisis assessments and oversight of care.

They also provide group therapy for walk-in and residential clients on:

  • Medication management
  • Drugs and alcohol
  • Medication side effects

Our nurses perform brief medical assessments of clients who may be eligible for residential service.

Crisis service coordinators

Crisis service coordinators staff our walk-in clinic from 7 a.m. to 6 p.m. daily. They work with our clients to connect them with the right care.

They also help clients with:

  • Filling out paperwork.
  • Making appointments.
  • Achieving the goals assigned by the treating psychiatrist.

Peer supports

Peer support staff members take phone calls and talk with clients in the walk-in center and residential services.

They also:

  • Offer support
  • Provide crisis recovery plans
  • Follow up with clients after they leave our care

The peer support staff also work with groups twice a day for walk-in and residential clients.