Also part of the UPMC family:

Interpersonal and Communication Skills

UPMC Content 2

The resident will demonstrate interpersonal and communication skills that result in effective information exchange and teaming with patients, their families, and professional associates.


  1. Educates patients and families in postoperative strategies for hand therapy.
  2. Demonstrates compassion for patients and families with traumatic and congenital hand deformities.
  3. Provides adequate counseling and informed consent to patients.
  4. Listens to patients and their families.
  5. Assimilates data and information provided by hand therapists and other members of the health care team.
  6. Charts and records accurate information.