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For Telemedicine Patients at UPMC

Ready to start your appointment? Click the link below for instructions on how to join your scheduled video visit online or in the app.

How to Join Your Visit

Joining your video visit from another patient portal? Click the links below for help on how to get started.

What Should I Expect During My Video Visit?

A video visit is like an office visit, but instead of sitting in a doctor's office, you'll be in the comfort of your own home — or wherever you are.

Before: How to prepare for a video visit

For your video visit, you'll need an internet connection and a smartphone, computer, or tablet.

To get ready for your visit, you should:

Log in to your video visit up to 30 minutes before your appointment using your UPMC patient portal. The portal will have instructions for joining your scheduled visit online or in the app.
Check your audio and video settings.

How long does a video visit take?

Your doctor will allow the same amount of time for your video visit as they would if you were in their office.

Like with an in-person visit, your provider may not join right at the scheduled appointment time. They'll join as soon as they can.

During your video visit

When your doctor joins your video visit, you'll be able to see and hear each other.

Your doctor may ask you to:

Weigh yourself on your scale at home.
Take your vital signs using a blood pressure cuff and a thermometer.
Aim the screen a certain way if they need to see a skin problem, an incision, or other issue.
Schedule a follow-up visit in person. They'll let you know where and when to schedule an in-person appointment.

During your video visit, your doctor can also order prescriptions, tests, and treatments.

After your video visit

When your video visit is finished, you may:

Schedule an in-person follow-up visit if needed.
Message your provider with any follow-up questions you have.

Need to Schedule a Video Visit?

I am a:

Current Patient – If you already have a UPMC provider, use your patient portal to schedule your next video visit.
New Patient – If you're new to UPMC or want to find a new provider, use the UPMC Provider Directory.

Have a UPMC Outpatient Telemedicine Visit? Find an outpatient telemedicine center near you and learn more about what to expect during your visit.

UPMC Telemedicine FAQs

It's a broad term referring to the use of telecommunications technology by providers to diagnose and treat patients. It connects them remotely, often in real-time, through computers, smartphones, or tablets.

UPMC offers telemedicine for both inpatient and outpatient care.

Many people use telemedicine from their homes. Others visit outpatient centers that have the technology to connect to UPMC providers.

Providers can also connect with each other to consult on patient care.

UPMC offers telemedicine for primary care and nearly all specialties.

Download one of our free UPMC patient portal apps for your video visit. You can sign up for an account through the app if you don't have one yet.
Schedule your video visit the same way you do as an in-person visit.
Use your phone, tablet, or computer to meet with your UPMC care provider. You'll use the camera on your device to see both yourself and your provider on the screen.

Video visits are like in-person visits.

You and your doctor can ask and answer questions. Your provider can view areas of your body with the camera, such as an incision. They can also order prescriptions, tests, and treatments.

Yes. UPMC uses secure, HIPAA-compliant platforms for telemedicine, so your personal information is always safe.

Yes. You can make an in-person or online appointment with your current provider through your patient portal.

You can also visit UPMC's Provider Directory to schedule visits or find a new doctor. Or call your doctor's office to schedule a video or in-person visit.

Wait times will vary by provider, day, and time.

Certain on-demand services, like UPMC AnywhereCare, don't require appointments. You can select the first available provider or browse their profiles and choose who you want to see.

Telehealth reimbursement varies depending on the payor. Many private and government health care plans have expanded telehealth coverage.

Contact your health plan and ask if they cover or reimburse for UPMC video visits.

You can cancel your video visit through your UPMC patient portal app, or you can call your doctor's office.