Condition H is a patient safety hotline that UPMC Altoona patients and families can call:
To activate Condition H, dial 889-4000 from any phone at UPMC Altoona. Calling Condition H alerts staff members who respond immediately by coming to the patient’s room.
Condition H is non-punitive: staff members will not get in trouble if you call Condition Help.
To protect the health of all patients, staff members at UPMC Altoona wear gloves and other protective clothing for many aspects of your care.
These routine safety measures help shield patients and health care staff against many types of infection found in blood and other body fluids. If you have any questions about infection precautions, please ask your nurse.
What you can do:
UPMC Altoona provides palliative care services for patients who are dying or have life-limiting illnesses.
Our palliative care service:
Nutrition plays an important role in your recovery. Based on your doctor’s orders, your nurse will determine if you are able to order from our standard menu or if you require a more customized diet.
Each day, someone from Nutrition Services will visit your room or call you to take your menu order. If you are away from your room when we arrive, call 889-2351 to choose your menu items.
Guest trays are available to your family and friends if they wish to dine with you in your room. To place an order, contact Nutrition Services at 889-2351. Payment for the guest tray is due upon order.
UPMC Altoona provides free phone and TV services in patient rooms.
Phones are available in all rooms — except for critical care — to make and receive calls. Relatives and friends may call you directly by dialing the seven-digit number on your telephone. Incoming calls cannot be received between 10 p.m. and 7:30 a.m.
To make a local call, dial 9 + the seven-digit number.
All long-distance calls must be made collect or charged to a credit card or your home phone. Patient room numbers may not be used for billing. If you have any problems or questions, dial “0” and the hospital operator will assist you. (Note: Phone charges cannot be added to your hospital bill.)
Please read and follow all posted signs in the hospital regarding restrictions on the use of cell phones, wireless computers, and other wireless devices that transmit radio signals.
Restrictions may exist in hospital areas such as operating rooms, critical care rooms, and radiology imaging rooms.
Do not use cell phones or any wireless devices within six feet of medical equipment in patient care areas.
At UPMC Altoona, we strive to meet the special needs of all our patients and visitors.
For those with impaired hearing or communication needs, we offer.
Please tell the registration office or your nurse if you need any of the services listed above. Interpreter services can be arranged through Case Management at 814-889-2782 or 814-889-2256.
At UPMC Altoona, we recognize that spirituality and faith can be a great source of healing and comfort. A person’s spiritual well-being strongly influences the body’s ability to heal, and a positive emotional attitude helps clinical treatments.
Patients, their families, and staff may request a Pastoral Care visit at any time, simply by pressing “0” for the operator and asking that the chaplain on call be paged. A caring chaplain is available day or night.
During your stay at UPMC Altoona, you are responsible for your personal belongings, including dentures, eyeglasses, and cell phones. We suggest leaving jewelry, large amounts of cash, sentimental items, and any other valuables at home.
To inquire about a lost or found item, contact the UPMC Altoona Police Department at 814-889-2121. The department is located in E-4, near the All Faiths Chapel.
Visitors are welcome during hospital visiting hours with the patient’s consent.
Find more general patient information and resources to help you prepare for your stay at UPMC Altoona.
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