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Information for UPMC Pinnacle Harrisburg Visitors

Important COVID-19 Update

For the safety of patients and staff, UPMC is restricting visitors and volunteers at all hospitals and facilities. Learn about the most recent changes before visiting any UPMC care setting.

Visitor and Volunteer Restrictions

Visiting Hours at UPMC Pinnacle Harrisburg

Adult Inpatient/ICU Units

9 a.m. to 9 p.m.

  • Children under 12 years are not recommended for the safety of patients and child. Exceptions can be made by the nursing supervisor, nurse manager or charge nurse.
  • Children under 12 must be accompanied by an adult.

Hospice Patients

24-hour visitation

Labor and Delivery

Labor Suites

  • Each patient in a labor room is allowed 3 support persons/visitors at a time.
  • Any support persons/visitors beyond 3 will be directed to the waiting room.
  • Support persons/visitors may “trade off,” but only 3 people will be allowed in the room at any given time.

OB Intake/Pre-Op

  • Each patient in the intake rooms is allowed 2 support persons/visitors at a time.
  • Any other support persons/visitors will be directed to the waiting room.
  • Support persons/visitors may “trade off,” but only 2 people will be allowed at any given time.

Operating Room and Post-Op Suite

  • Each patient in the operating room or post-op suite is allowed 1 support person/visitor.
  • This support person/visitor may remain with the patient from the time the patient is transferred to the operating room until being transferred to the Maternity Center.
  • Switching of the support person during this time is prohibited.

All visitor badges must be returned to the Labor and Delivery secretary before leaving the department.

Maternity Unit

9 a.m. to 9 p.m.

  • Mother's key support person or baby's father may visit at any time
  • We will require that all visitors provide a photo ID. Without ID, there will be no admittance to our new Women and Babies Center.
  • If the transfer to Maternity occurs during 9 p.m.- 9 a.m., a visit to facilitate introduction of the baby to the family for a short period of time while in labor and delivery may occur. No visitors will be permitted to the Maternity unit, other than the 1 designated support person.
  • Quiet time is observed from 1 p.m.- 3 p.m. on Maternity to support private time.
  • After hours, 1 adult support person is allowed to stay overnight.

Visitation by children under the age of 12, except for siblings of the baby, is not recommended.

All children must have designated adult supervision, other than the patient at all times.

Neonatal Intensive Care Unit

9 a.m. to 9 p.m.

  • Parents or guardians may visit at any time
  • Visitors must be accompanied by a parent or guardian
  • We will require that all visitors provide a photo ID. Without ID, there will be no admittance to our new Women and Babies Center.
  • 3 people are allowed to visit at one time as long as one of those people is the parent.
  • After hours,1 parent is allowed to stay over night.

Overnight Visitation

Overnight visitation will be allowed for adult patients in private rooms under the following circumstances:

  • Acute change in a patient's condition
  • Patient is confused, disoriented and calmed by the presence of a support person
  • Patient is at end of life
  • Patient has pre-existing care needs that are performed by a support person
  • Visitor must be 18 years old

Visitors who meet the criteria to visit overnight must register and receive approval to remain during Quiet Hours of 9 p.m. to 6 a.m.

Pediatrics

9 a.m. to 9 p.m.

  • Parents or legal guardians may visit at any time
  • Rooming accommodations available for one parent or guardian

Quiet Hours Visitation Approval Process

Friends and family who arrive and wish to visit between 9 p.m. and 6 a.m. must register at the Visitor Check-in on the first floor of the hospital, located in or near the Emergency Department.

At Visitor Check-in, visitors will be asked for their names and for the name of the patient they are visiting. Security will contact the appropriate charge nurse for the visit to be approved. If approved, the visitor(s) will be given a badge that must be visibly worn during the visit. Similar practices are standard at many hospitals.

If the nursing staff is aware of a visitor who is already onsite at 9 p.m. and falls under the exception guidelines listed above, they can provide a badge to the visitor. The visitor(s) does not need to go to Visitor Check-in.

How many visitors can I have at the same time?

In addition, UPMC Pinnacle is limiting the number of people visiting a patient at the same time during daytime visiting hours, 9 a.m. - 9 p.m. Extraordinary circumstances are taken into consideration on a case-by-case basis.

  • Adult semi-private rooms - two visitors at a time
  • Adult private rooms - four visitors at a time
  • ICU, ER - two visitors a time
  • Pediatrics - Parents/legal guardian may visit at any time and one parent/legal guardian is permitted overnight. Other visitors are restricted to three at time from 9 a.m. to 9 p.m.
  • Exceptions or additional restrictions depend on a patient's condition and location.

Visitor Guidelines

Learn more about patients and visitors code of conduct.

Amenities

Find out about the dining options, gift shop, and other amenities available to visitors at UPMC Pinnacle Harrisburg.

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