UPMC Mercy Pavilion Building Overview

UPMC has a rich history as an academic medical center and key partner of the University of Pittsburgh.

At the new UPMC Mercy Pavilion, together we’re embracing design concepts that provide innovative spaces for patient care and professional collaboration.

The 410,000-square-foot, 10-story UPMC Mercy Pavilion is home to:

A Holistic Approach

Clinic-gym hybrid

The UPMC Mercy Pavilion includes an innovative clinic-gym hybrid that features:

Exam rooms.
Therapy stations.
A central gym.
Floor-to-ceiling windows, providing views of Mount Washington and the South Side Slopes.

Fully functional apartment, street simulation lab, and sensory garden

The apartment and street lab at the UPMC Mercy Pavilion offer interactive learning to teach crucial life skills.

The healing garden on the rooftop terrace has training ramps, stairs, and diverse surfaces like gravel, turf, and concrete, to help patients safely manage everyday outdoor obstacles.

Amenities for Patients, Visitors, and Staff

UPMC Mercy Pavilion offers a host of amenities for patients, visitors, and staff, including:

Assist+ is an interactive space that helps patients discover adaptive devices and technology to improve their quality of life.

Hours: Monday – Friday, 9 a.m. to 4 p.m.
Location: Ground Floor, off the East Atrium in the UPMC Rehabilitation Institute elevator lobby

Preparing for surgery? Visit the outpatient testing services suite for bloodwork, electrocardiogram (EKG), and history and physical services.

Hours: Monday – Friday, 8 a.m. to 4 p.m.
Location: Ground Floor

Fill or refill a prescription or talk with a pharmacist about your medications.

Hours: Monday – Friday, 8:30 a.m. – 5 p.m.
Location: Ground Floor

Offering complete eye exams, contact lenses, and designer eyewear.

Hours: Monday – Friday, 8 a.m. – 4:30 p.m.
Location: Ground Floor

Offering breakfast, lunch, and snacks.

Hours: Monday – Friday, 7 a.m. – 3 p.m.
Location: Ground Floor

Providing care for acute eye conditions in patients 15 and older, including:

Sudden vision loss
Scratched corneas
Red or painful eyes
New flashes or floaters

Hours: Monday – Friday, 8 a.m. – 8 p.m.
Location: Ground Floor

Collaborative staircase for doctors and researchers

Giving new meaning to bench-to-bedside care, the pavilion features a staircase where doctors and researchers can “meet in the middle” to:

Discuss innovative treatments.
Act on real-time feedback to provide care.

For our staff who can't use the stairs, a glass elevator offers the same experience.

Accessible Parking at the UPMC Mercy Pavilion

A six-story parking garage has 1,100 parking spaces for patients and staff.

A walking bridge connects the new pavilion to the third floor of UPMC Mercy.

Patient-Centered Design

HOK — a global design, architecture, engineering, and planning firm — designed the pavilion with input from Chris Downey, AIA. Mr. Downey is one of the world’s few blind architects.

The floor plans and overall design:

Help people of all abilities to navigate the building.
Streamline patient care.
Create a welcoming, engaging, and warm setting for patients, visitors, and staff.

Central pods on surgical floors make it easier for patients to go from an exam to:

Get test results.
Pick up prescriptions at the in-house pharmacy.
Go for rehab or other treatments.

Exam rooms have technology that offers interactive and real-time patient education.

The building's lighting provides contrast and brightness. Other materials and textures aid people with canes and sound as wayfinding tools.

Art as Therapy and Inspiration

Art can inspire, engage, and transform its viewers. And art plays a powerful and versatile role in the UPMC Mercy Pavilion.

UPMC has created a new standard for how we include art in the building, focusing on the patient experience.

Unique and commissioned artworks – some of which are interactive – engage patients, visitors, and staff.

Meet the artists and view the art of the UPMC Mercy Pavilion.