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Behavioral Health Services at UPMC Mercy

Millions of Americans live with behavioral health problems, from mental illness and intellectual disabilities to addiction.

If a behavioral health issue is making it hard for you or a loved one to live and function in a healthy way, it's vital to get proper care right away.

At UPMC Mercy, we offer year-round, around-the-clock access to quality behavioral health services. We will treat you with dignity and respect in a highly personalized and supportive setting.

Emergency Behavioral Services

If you're having a behavioral health crisis, you can come directly to UPMC Mercy’s Emergency Department for an evaluation at our Evaluation and Referral Center (ERC).

A person who is experiencing a behavioral health emergency also may get referred to us by:

  • A primary care doctor, private psychiatrist, therapist, mental health center, or other outpatient care provider
  • A family member
  • A police officer
  • An emergency medical services professional
  • A mobile crisis team clinician

Based on information the ERC clinician obtained during an initial assessment, he or she will recommend a care plan that can include:

  • Admission to UPMC Mercy or transfer to another inpatient facility.
  • Discharge with referrals to proper outpatient programs.
  • Holding for an exam by a psychiatrist.

resolve Crisis Services

When the pressures of daily living become overwhelming, your path to help can be just a phone call away.

The resolve Crisis Services is for Allegheny County residents who need mental health crisis and intervention services. Trained crisis counselors, doctors, and staff are available around the clock.

  • Telephone: Call any time to speak with a trained counselor at 1-888-796-8226.
  • Mobile: Trained crisis counselors will travel to where you are, anywhere in Allegheny County.
  • Walk in: You don't need an appointment resolve’s North Braddock Avenue location.

You don't need to have a diagnosis of mental illness to use resolve Crisis Services, which are available regardless of your ability to pay.

This service is a partnership of UPMC Western Psychiatric Hospital and Allegheny County.

Get help now

If you're in crisis, get help right away.

  • Call the resolve Crisis Services any time to speak with a trained counselor at 1-888-796-8226.
  • Call the UPMC Mercy 24-Hour Evaluation and Referral Center 412-232-8800.