A Message from Melanie Smith-Fortney, MSN, RN, NEA-BC
Chief Nursing Officer and Vice President of Patient Care Services at UPMC Presbyterian Shadyside
It is an honor and privilege to begin 2021 as the Chief Nursing Officer and Vice President of
Patient Care Services at UPMC Presbyterian Shadyside. In this role, I am committed to the
advancement of both the profession of nursing and of the care and experience of our patients
within our facilities.
I have spent 27 years in various nursing roles at UPMC Presbyterian including Unit Director of
the Neurovascular ICU, Clinical Director for the Neurotrauma division, and most recently as the
Director of Nursing. I am extremely proud of our progress with UPMC Presbyterian’s patient
experience work where we are currently ranked at the 76th percentile for the Hospital Consumer
Assessment Healthcare Provider Survey (HCAHPS) overall “Rate the Hospital” metric. We have
made great progress in this area, and I know that we will never stop working to improve the
experience for our patients and their families.
Read the full letter from Melanie Smith-Fortney, MSN, RN, NEA-BC
Our Mission, Vision, Values and Key Behaviors
UPMC Presbyterian nursing commits to providing the highest quality of individualized care to serve our community, patients & families, and each other through autonomy, evidence based practice, advocacy, and compassion.
Inspiring the advancement of nursing through innovation, technology, research, and professional collaboration to positively impact the patient experience and outcomes.
Putting patients and families first and supporting each other through Quality and Safety, Dignity and Respect, Caring and Listening, and Responsibility and Integrity.
Own your zone, 10/5 rule, escort don’t direct and start with a WIN!
UPMC Presbyterian Nurses Give Back
Shared Leadership Councils at UPMC Presbyterian
Nursing leaders are always seeking ways to improve the work setting in their organizations. Using a shared leadership model supports a journey to promote a culture of nursing excellence.
Our shared leadership structure is a way to strengthen nursing practices representing our Professional Practice Model (PPM). The main goal of shared leadership is to support nursing's desire to be in control over their practice setting.
UPMC Presbyterian strongly depends on our Shared Leadership structure to accomplish our organizational goals. Our councils are strong change agents who advocate by identifying areas of opportunity, research evidence-based literature, implement practice changes, and conduct audits to ensure compliance. Our Nursing Administration seeks the shared leadership councils’ input when making decisions related to nursing practice at UPMC Presbyterian.
UPMC Presbyterian Nursing by the Numbers
- UPMC Presbyterian is actively engaged in the Magnet Journey to Excellence. UPMC Presbyterian submitted the application of intent to the Magnet Commission in March, 2019. Currently UPMC Presbyterian is finalizing the initial document for submission to the Magnet Commission by April 1, 2021.
- More than 72% of UPMC Presbyterian nurses have their BSN or greater.
- More than 31% of UPMC Presbyterian nurses who are eligible have certifications in their specialty.
- Our Nursing Education and Research staff has a combined total of 446 years of experience to support nursing practice and professional development.