Patient and Visitor Resources at UPMC Shadyside

Here at UPMC Shadyside, we know that quality is more than state-of-the-art technology and advanced clinical services. Each member of our staff commits to making your stay comfortable and providing you with the highest level of care.

We want you to feel at home during your stay and will do our best to meet your needs.

Find more:

• For patients of UPMC Shadyside — what to expect before, during, and after your stay or same-day surgery.
• For visitors to UPMC Shadyside — visiting hours and guidelines.
• UPMC Shadyside's services and amenities — conveniences, services, and features.
• Medical records — get a copy of your medical records.
• UPMC Shadyside Hospital Guide (PDF)

Contact Patient Relations

For questions or concerns during your stay, contact the Patient Relations department at UPMC Shadyside.

Condition Help: A Patient Safety Hotline for Patients and Visitors to Call

Condition Help is a hotline that addresses the needs of a patient in case of an emergency. Or, when a patient can't get the attention of a health care provider.

When hospital operators receive a Condition Help call, they dispatch a rapid response team right away to the patient's bedside to help.

More UPMC Patient and Visitor Resources

We offer many other resources to you as a UPMC patient or visitor, including helpful information on:

• Our services for people with disabilities.
• Resources for international patients.
• How to pay your hospital bill.

See our general UPMC Patient and Visitor Resources to learn more.