UPMC Center for Engagement and Inclusion
The UPMC Center for Engagement and Inclusion aims to ensure that diversity, inclusion, dignity, respect, and cultural awareness are core components of the employee, health plan member, patient, and community experience.
Diversity is being invited to the party. Inclusion is being asked to dance.
Employee Experience
The UPMC employee experience is the sum of everything an employee experiences throughout her or his connection to UPMC — every employee interaction, from the first contact as a potential recruit to the last interaction after the end of employment.
Patient, Member, and Customer Experience
The UPMC patient, member, and customer experience is designed to provide culturally competent services and care that are accessible to all patients and families recognizing that care needs may differ for individuals from diverse backgrounds.
Community Experience
The UPMC community experience plays a vital role in enhancing the health and economic development of our region’s economy, going well beyond the scope of a traditional health care organization. UPMC joins forces with other nonprofits, charitable foundations, and religious organizations to identify and address critical needs, in order to bring about the changes that will make the communities we serve even better.
We have based our efforts upon four key pillars:
- Workforce:
Enhance the diversity and cultural competency skill-set of our employees.
- Culturally Competent Care:
Provide culturally and linguistically competent care to improve the health status of our increasingly diverse patient and member population.
- Community:
Enrich the health status of those who live and work in the communities we serve.
- Marketplace:
Grow our patient population and insurance membership through effective market segmentation strategies that target the fastest growing segments in the region.
