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Patient, member, and customer experience

Culturally Competent Care

As part of UPMC’s inclusive culture, we provide culturally competent care to improve the health status of our multicultural patient and member population. Culturally competent care respects cultural factors that can affect health and health care, such as language, communication styles, beliefs, attitudes, experiences and behaviors. In an effort to build further trust and ensure transparency with patients, we are expanding and enhancing our relationship with the community. We do so by:

  • Collaborating with community to develop and expand initiatives.
  • Deepening relationships to understand community needs.
  • Ensuring authenticity.
  • Expanding community-based partnerships.
  • Making investments necessary to ensure success.

Patient Safety and Experience

We work closely with the UPMC Quality, Safety, and Innovation team and Disabilites Resource Center to:

  • Improve the experience of patients in our diverse neighborhoods.
  • Ensure culturally relevant care.
  • Better serve those with varying ability levels.

Contact the UPMC Center for Workplace Culture & Community Engagement

U.S. Steel Tower, Floor 56
600 Grant St.
Pittsburgh, PA 15219

Email engagement@upmc.edu or fill out our online contact form.