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Culturally Competent Care

At UPMC, our commitment to culturally competent care is built on the foundation of Dignity & Respect. This commitment means that we believe all patients, customers and members have access to quality, culturally appropriate health care, and information to encourage healthy lifestyles. It also means that we equip our workforce with the tools and resources needed to increase cultural awareness and competence, to ensure the best practices in patient care delivery.

We continually prepare our workforce to inclusively address the diverse needs of our patients, families, and communities. We are committed to delivering a quality, culturally appropriate health care experience. Being culturally aware enhances our patient, customer, and workplace experience. This allows everyone to feel valued and respected, considers the perspectives of others, and reminds us to treat others the way they want to be treated.

Our Cultural Awareness Initiative provides tools and resources that enable our employees to deliver treatment and services that value dignity and respect. The tools and resources respond to the health, beliefs, practices, and the cultural and linguistic needs of our diverse patients, employees, and health plan members in the communities we serve. This initiative ensures our ability to provide health care for all communities, including people of color, refugees, immigrants, the LGBTQ community, and people with disabilities (in partnership with the Disabilities Resource Center).