Condition Help is a 24/7 patient safety hotline that patients or support persons can call when there is a:
In the early 2000s, leaders at UPMC Shadyside saw a vital need for quickly addressing communication problems in patient care. They launched Condition Help after 18-month-old Josie King died from medical errors at another east coast hospital.
Condition H empowers patients and their support persons to speak up when they feel something isn’t right. Calling the hotline can help prevent medical errors and communication breakdowns in patient care.
The program started at UPMC Shadyside and later expanded throughout the entire health system.
For Condition Help, please call the phone number associated with the hospital you are in:
The hospitals below can reach Condition Help at 717-988-4357.
Your health information, right at your fingertips. Select MyUPMC to access your UPMC health information. For patients of UPMC-affiliated doctors in Central Pa, select UPMC Central Pa Portal. Patients of UPMC Cole should select the UPMC Cole Connect Patient Portal.
The portal for all UPMC patients EXCEPT those in Central Pa.
The portal for UPMC patients in Central Pa.
The portal for UPMC Cole patients receiving inpatient care.
