Patient and Visitor Resources at UPMC Hamot

Information for Visitors and Support Persons

Visitors and support persons are an essential part of healing. Learn about visiting hours and the most recent changes before visiting any UPMC care setting.

Information for Visitors and Support Persons

UPMC Hamot is committed to excellence and upholds values of quality, health, and healing. Each day, our highly skilled employees, physicians, and volunteers find ways to advance patient care and service.

We are dedicated to making your experience with UPMC Hamot positive. Please reference our Guide to Your Hospital Stay to learn more about your stay and always feel free to ask us questions and share concerns.

Introducing the UPMC Visitor Management System

As part of UPMC’s commitment to the safety and well-being of patients, visitors, and staff, UPMC Hamot is introducing the Certify Visitor Management System for visitors to inpatient units. This system uses electronic kiosks to register visitors, conduct a security check through internal systems using photo identification, and issue visitor passes through a secure check-in process.

Where Visitors Will Check In

Kiosks will be installed at the main hospital lobby entrance and at the entrance to Magee-Womens at UPMC Hamot. Staff-supported check-in also will occur in the Emergency Department

How the Check-In Process Works

• Visitors will enter the PIN associated with the patient and the patient’s last name.
  • If you do not have the PIN for the patient you are visiting, you must obtain it before checking in. Patients are responsible for providing their visitors with the PIN.
• Visitors will scan a government-issued ID.
• The system will complete a visitor management check before access to the inpatient unit is granted.

If a Visitor Does Not Have a Scannable ID

Visitors who do not have a scannable form of identification, such as a driver’s license or passport card, may check in with the concierge at the front desk near the kiosk. The visitor will need to provide their information and an alternate form of identification.

Additional Resources for Patients and Visitors of UPMC Hamot 

Download and view these documents with helpful information about UPMC Hamot.

• UPMC Hamot Hospital Guide (PDF) — important information for your hospital stay, including caregivers you will meet and services available to you as a patient.
• UPMC Hamot Campus Map (PDF)