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UPMC Hamot offers free, interpreter services for our foreign-language speaking patients, through a specialized tele-language service. These dual-handset telephones offer instant interpretation services for over 170 languages 24-hours a day. The interpreters receive advanced health care training that emphasizes the critical nature of accurate and confidential interpretation.
For our patients who are deaf or hearing-impaired, UPMC Hamot offers a variety of services to help with their stay.
UPMC Hamot provides access to a wide range of adaptive equipment for patients, who suffer from low vision or blindness, including:
To assist patients with speaking problems, UPMC Hamot utilizes a pictorial Communication Board and Picture Menu.
We rely on our patients and their families to be our partners in care. Condition HELP is a dedicated phone line for patients and families to use.
If you see a noticeable or urgent clinical change in the patient’s condition, please call the nurse. If you still feel that you need assistance, dial Ext. 7300 from any in-house phone, 24 hours a day, 7 days a week. After the call is placed, a Condition HELP will be activated, and a clinician will quickly respond to your needs.
At UPMC Hamot, we strive to make every patient comfortable while they are in our care. Please let any one of our staff members know if there is something you need to help make your experience an easier one.